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Public Tickets

jamesnguyen1 Pop-Up controlsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 5:58pm   2 Most recent comment from PenciDesign Supporter:Hi,This pop-up might be associated with one of your installed plugins; it does not come from the Soledad theme.Regards,PenciDesign. vipinkumarseo penci aiClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 1:13pm   14 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Social Media: change the social media profile URL at this panel.Regards,PenciDesign. news784svg PHOTOSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 1:07pm   2 Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and the image is already displayed as full width. Please refer to this screenshot for confirmation: https://imgur.com/a/tSa1vfXRegards,PenciDesign. theorganisedhousewife Copying one site to anotherClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 4:35am   7 Most recent comment from theorganisedhousewife:thank you, you may close this ticket now.  littlepellizza penci heading block styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 2:07am   18 Most recent comment from PenciDesign Supporter:Hi,This appears to be a cache issue. Please clear all site caches and your browser cache, and then check again.Regards,PenciDesign. Arturo AR Translate OptionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 12:43am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Quick Text Translations: translate all the theme text at this panel.Regards,PenciDesign. zahranaiman theme UpdatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2024 at 2:20pm   2 Most recent comment from PenciDesign Supporter:Hi,Please refer to the document below to understand how to update the Soledad theme to the latest version.How to Update A Premium WordPress Theme to the Latest Version?Regards,PenciDesign. Mandy Remove DNS PrefetchClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2024 at 7:55am   3 Most recent comment from Mandy:Perfect, thank you! Erik Get rid of unwanted element and reorder informationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2024 at 1:55am   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site. Please try disabling all Elementor addons that include popup features and then check again. This seems to be a JavaScript conflict arising from one of the Elementor add ... news784svg White space above headlineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2024 at 3:52pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General: turn on the "Disable Lightbox on Single Posts" option.Regards,PenciDesign. Tanya Faiman Very slow loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2024 at 12:56am   4 Most recent comment from PenciDesign Supporter:Hi,1. No, the Penci Shortcode & Performance plugin does not cause any corruption while optimizing your site.2. You can backup your site by following the document at this link: https://www.wpbeginner.c ... Tanya Faiman how to create youtube video galleryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 3, 2024 at 5:32pm   2 Most recent comment from PenciDesign Supporter:Hi,Please create a page with the Elementor Page Builder → drag and drop the Penci Video Playlist element into the area that you want to show:Regards,PenciDesign. Hana Inline Related Posts Before/After ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 3, 2024 at 5:15pm   2 Most recent comment from PenciDesign Supporter:Hi,Please send me post that you've included the Inline Related Posts.Regards,PenciDesign. dash5 Penci Advanced CarouselClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 2, 2024 at 2:05am   9 Most recent comment from PenciDesign Supporter:Hi,The problem may be that one of your installed plugins is conflicting with the Elementor editor mode because it's not showing on my testing site.To troubleshoot this, please disable all plugins ... Patrice Greanville Blockquote styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 2, 2024 at 2:03am   4 Most recent comment from PenciDesign Supporter:Hi,Please modify the CSS code: .post-entry blockquote,.post-entry blockquote p,.post-entry blockquote span {    font-style: normal;}Regards,PenciDesign.