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Public Tickets

Alan Young Changing image in header bannerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 4, 2018 at 9:43am   2 Most recent comment from Alan Young:Hi don't worry I found it now. Thanks Alan Young Theme Thumbnail issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 4, 2018 at 9:23am   5 Most recent comment from Alan Young:Ok thanks for letting me know :-) Erica Site speed very slow and featured photos not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 4, 2018 at 3:21am   2 Most recent comment from PenciDesign:Hi, 1/ Please disable lazyload images from Jetpack plugin. This theme has lazyload images feature from itself. So, you don't need to use any other lazyload images from the plugins. 2/ Please make su ... AdditakOfficial Social Icons not showing uoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 3, 2018 at 12:36pm   3 Most recent comment from AdditakOfficial:This worked, and it turned out to be a default plugin i don't even use !! AdditakOfficial remove breadcrumbs on post pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 3, 2018 at 12:47pm   4 Most recent comment from AdditakOfficial:I just went into the editor page and removed them altogether, thanks! OxleyEpignosis My gratitude for your high quality of customer support.Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 3, 2018 at 11:18am   2 Most recent comment from PenciDesign:Thank you so much for your great words about our work. We're very very happy when hear it from a customer like you This is motivation for us to develop this theme better and better more in the future ... OxleyEpignosis Page Builder is not workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 3, 2018 at 10:19am   9 Most recent comment from PenciDesign:Hi,Thank you for your great words.Yeah, sorry, I was missing it - I added it help youBest Regards,PenciDesign Carly FontsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 3, 2018 at 10:16am   2 Most recent comment from PenciDesign:Hi,I just checked your site and I see it exactly is "Raleway" font on letter A.It displayed exactly what displayed on Google Fonts - I made an test hereBest Regards,PenciDesign AdditakOfficial parallax header imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 3, 2018 at 10:01am   3 Most recent comment from PenciDesign:Hi,Unfortunately, currently this theme doesn't support this feature. We will consider to add more this feature in the future updates.Best Regards,PenciDesign Joel Columns in footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 3, 2018 at 2:07am   2 Most recent comment from Joel:Ok I've figured out how to solve this in customising the footer to show three columns. Sorry! Jonas310398 Change SEO Title and Description for HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2018 at 5:11pm   4 Most recent comment from PenciDesign:Hi,Strange. I still can see that.Please send me your admin url and admin account ( username and password ). I will take it a look help you.Best Regards,PenciDesign Rong Sheng WPBakery not workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 2, 2018 at 5:06pm   2 Most recent comment from PenciDesign:Hi,Seem your hosting limited value SubstituteMaxLineLength - Let's increase it. Please add more this code to at the end of htacess file to do that:     SecFilterRemove 000267 SubstituteMax ... rachells There are two dates on blog postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2018 at 1:24pm   3 Most recent comment from rachells:Thank you so much for the quick response! I cleared the cache and that solved the problem :) bghorses penci slider can't show featured video​Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2018 at 3:09am   4 Most recent comment from PenciDesign:Hi,Currently, this theme doesn't support this feature. We will consider to add more this feature in the future updates.Best Regards,PenciDesign Natiar401 main menu in multilanguageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2018 at 7:57pm   2 Most recent comment from Natiar401:I am very sorry, i Just find my answer... I would like to close this ticket.