Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

Claudinei Gustavo da Silva I moved the site after it was ready from a secondary directory to the main one, the license was invalid.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 12:19am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Brian Kwesiga Social IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 12:18am   2 Most recent comment from PenciDesign Supporter:Hi,Yes. You can show the original colors by editing the header with the Penci Header Builder, clicking the Social Icon then changing the Social Icon Color like the screenshot below:Regards,PenciDesign ... mikkijack Social iconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2023 at 10:49pm   3 Most recent comment from mikkijack:That fixed it!  Thank you so much! xuantruong Open Elementor for a long timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2023 at 7:37am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. alextabar Site too Slow / Traffic dropped after changing themesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 5:58pm   6 Most recent comment from alextabar:Thank you! I appreciate your help a lot. Will let you know about any results.  Iury How do I use Soledad's text editor?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 1:20am   3 Most recent comment from Iury:Thank you. It worked! :) Iury How do I enter the source of the featured image?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 1:46am   5 Most recent comment from Iury:Hello, I managed to do this. Thank you for the help! mohdjasaleh Mailchimp wont send the postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 12:43am   2 Most recent comment from PenciDesign Supporter:Hi,For all your following questions, please contact the MC4WP plugin or MailChimp official help to get an efficient solution here: https://www.mc4wp.com/contact/ and https://mailchimp.com/help/I can&# ... dionvanalem Move category description below blog postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 12:33am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > General > Category, Tag, Search, Archive Pages: turn on the "Move Description of Category, Tag, Archive Pages Below Post Listings" option.Regards,PenciDesign. Marina747 site groundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 12:28am   12 Most recent comment from PenciDesign Supporter:Hi,I don't understand your question, but all this data was managed by Google.Regards,PenciDesign. stangsvt1 Rounded imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 12:23am   5 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: img,.penci-image-holder {  border-radius: 50px !important;}Change 50px to the value you want to show.Re ... marcusbrownrealestate Block HeadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 10:27am   9 Most recent comment from marcusbrownrealestate:Thank you CHAuten changes not appearingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 10:00am   10 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and all the settings now showing correctly, do you have other questions?Regards,PenciDesign. nansen179 Featured ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 9:31am   3 Most recent comment from nansen179:Hi team -Thanks for the reply. I just reviewed my installed plugins, and removed the most liked one "Featured Image from URL (FIFU)" as you said. After that, the selected feature image can show up suc ... Andreas My mobile menu doesn't work and i don't know whyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2023 at 3:26am   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that you've used the footer builder from the Elementor, so it has removed all the vertical navigation elements.Please use our Header & Footer builde ...