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Public Tickets

Lokesh Saini canonical tag issue in amp indexingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2023 at 2:18am   6 Most recent comment from PenciDesign Supporter:Hi @Empt,Please create a new private ticket with admin account, I'll help you check and update the AMP plugin.Regards,PenciDesign. AnneBivans Vertical flyout menu on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2023 at 1:34am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Vertical Navigation & Hamburger Menu > General > Custom Footer Text: change the footer text here.Regards,PenciDesign. stangsvt1 Spacing and menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 8:01pm   5 Most recent comment from stangsvt1:Thank you so much! Brandi Graves Logo displayClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 9:59am   8 Most recent comment from PenciDesign Supporter:Hi @Brandi,I can't be logged in because of the wrong account,Please check again.Regards,PenciDesign. huangrui why did I send the 600px*325px logo, it looks too small on my website.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 2:44am   5 Most recent comment from PenciDesign Supporter:Hi,Your header layout was built with the Penci Header Builder, so, please go to dashboard > Header Builder: click the "Edit with Penci Header Builder" on the current header then change the logo size l ... Marina747 siteground optimizerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2023 at 12:13am   4 Most recent comment from PenciDesign Supporter:Hi,You should turn off the JS/CSS Optimization, and Image lazyloads on all the plugins you've installed.Regards,PenciDesign. rpardhe123 refundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2023 at 2:54pm   2 Most recent comment from PenciDesign Supporter:Hi,You can follow this link then request a refund: https://themeforest.net/refund_requests/newEnvato staff and my leader will check & reply to you.Regards,PenciDesign. mariahsheen98 error with editingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2023 at 2:35pm   2 Most recent comment from PenciDesign Supporter:Hi,About this issue, please read the document here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-updating-failed-publishing-failed-error/Regards,PenciDesign. Mannenmedia Not having a article ON the frontpageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2023 at 7:46am   2 Most recent comment from PenciDesign Supporter:Hi,Please read the document here: https://www.wpbeginner.com/plugins/how-to-hide-a-post-from-home-page-in-wordpress/Regards,PenciDesign.  camosher Mosher link colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2023 at 2:56pm   4 Most recent comment from PenciDesign Supporter:Hi,Have you cleared all the browser cache? I've checked your site, and all the links in the post content now show black color.Regards,PenciDesign. pphichitchai quoteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2023 at 2:53pm   2 Most recent comment from PenciDesign Supporter:HiPlease following the document here: https://www.wpbeginner.com/wp-themes/how-to-customize-blockquotes-style-in-wordpress-themes/Regards,PenciDesign. Martín Mobile Menu issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2023 at 2:24am   58 Most recent comment from PenciDesign Supporter:Hi,You can follow the document here:https://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/Regards,PenciDesign. huangrui how to delete the 3 demos at menu.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2023 at 1:33am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Menus, edit the current header menu then delete the "Label Text" option field like the screenshot below:Regards,PenciDesign. progettofl2021 account/register for tablet/mobile headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 8, 2023 at 5:06pm   4 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad only supports one element of the Login/logout, this means you can add this for the desktop or mobile only.We'll add more number of this element in the future the ... Romeo_Drljic Issue with soledad GalleryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 8, 2023 at 4:47pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please install the Gutenberg plugin here: https://wordpress.org/plugins/gutenberg/Regards,PenciDesign.