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Public Tickets

Bruce Breton Favicon Not WorkingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2023 at 2:56pm   5 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that the favicon image URL is loading under HTTP protocol, so it doesn't show on the browser.Please install the Really Simple SSL plugin and follow ... Marina747 Ads.txt She MediaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2023 at 9:53am   2 Most recent comment from PenciDesign Supporter:Hi,1. The Ads.txt doesn't relevant to any WordPress Theme, it locates in the root of the public_html folder on your site,2. You should install & use the Ads.txt Manager plugin here to config & ma ... alemonteiro13 menu mobile change " All Right Reserved...."Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 18, 2023 at 1:48am   3 Most recent comment from PenciDesign Supporter:Hi, If your header was built with the Header Builder, please go to dashboard > Header Builder > click "Edit with Penci Header Builder" on the current header layout, then change the mobile menu like th ... VisithVT Category Layout CustomizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 3:26pm   5 Most recent comment from VisithVT:Hi Thank you,You can close the ticket now.Regards,Visith VisithVT Post List StyleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 3:19pm   3 Most recent comment from VisithVT:Hi,Thank youYou can close the ticket now Jenna Can't Update LOGOClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 3:13pm   5 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. chitransh_3107 unable to Active SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 10:08am   7 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > General > Typography: you can change the font for your site in this section.Regards,PenciDesign. chitransh_3107 unable to Active SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 8:56am   2 Most recent comment from PenciDesign Supporter:Hi,I've activated your site,Please check again.Regards,PenciDesign. alemonteiro13 Hide Featured Image Auto Appears on This Post?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 5:30am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard > Post Templates: edit the current template then remove the post image via Elementor Page Builder.Regards,PenciDesign. alemonteiro13 INSERT MORE CATEGORIES IN THE LIST MENUClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 17, 2023 at 2:21am   3 Most recent comment from alemonteiro13:ok, thanks Allen Huang I need HelpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2023 at 3:22pm   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... SmartBoxMedia SEO issue with themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 16, 2023 at 9:39am   2 Most recent comment from PenciDesign Supporter:Hi, About the pagespeed optimization, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#speed-optimizationFor the SEO problem report on Google Page Speed, it cau ... janwith changing background imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 15, 2023 at 12:23pm   2 Most recent comment from PenciDesign Supporter:Hi,This area was built with Elementor, so you should edit this page with Elementor and then change the section background by following the document here: https://elementor.com/help/how-to-change-backg ... sybn AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 15, 2023 at 6:25am   5 Most recent comment from sybn:Hi, Thank you for help İt is worked. But I decided to not use AMP , I disabled it! Kelly Buckley slider and boxesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 15, 2023 at 5:29am   2 Most recent comment from PenciDesign Supporter:Hi,You can insert any elements you want by editing the page with the Elenentor Page Builder.Here is a video tutorial:Regards,PenciDesign.