Public Tickets
wisawiz (mbroker)
licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 10, 2022 at 2:23am
2
Most recent comment from PenciDesign Supporter:Hi,I've changed your license domain.Please check & activate it.Regards,PenciDesign.
foodandflowermag
Purchase Code IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 10, 2022 at 2:20am
2
Most recent comment from PenciDesign Supporter:Hi,I've transferred your license to foodandflowermag.com & activate it.Please check.Regards,PenciDesign.
Kaydee Karam
No preview of header while designing header.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 9, 2022 at 6:23pm
9
Most recent comment from Kaydee Karam:Thank You.
megm
First slide not loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 9, 2022 at 11:53am
4
Most recent comment from PenciDesign Supporter:Hi,Please update Soledad to the latest version and temporarily disable the LiteSpeed cache then check again.Regards,PenciDesign.
megm
slider not autoplayClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 8, 2022 at 3:43pm
2
Most recent comment from PenciDesign Supporter:Hi,Please check this link: https://pencidesign.ticksy.com/ticket/3039606/I'll try to help you resolve the slider issue in this ticket.Regards,PenciDesign.
interblendmedia
Optimization CSS popClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 8, 2022 at 10:19am
5
Most recent comment from interblendmedia:thank you, all functions are working.
Kind regards.
pixelactionstudio
Cannot revoke old website's license as admin page had been blockedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 8, 2022 at 3:07am
3
Most recent comment from pixelactionstudio:Thank you very much ! The new domain is work fine now.
stefan151
WMPL incompatible?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 8, 2022 at 2:55am
2
Most recent comment from PenciDesign Supporter:Hi,About the WPML & Elementor translation, please read the document detail here: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translatio ...
sinanbardan
Pages in menu not loading correctClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 8, 2022 at 2:53am
10
Most recent comment from PenciDesign Supporter:Hi,Here is the latest result of your site:I've config your site for the best performance. If you want to make your site loading faster, please consider upgrading your server and using a premium C ...
stefan151
Customizer doesn't work anymoreClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 8, 2022 at 2:34am
2
Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins conflicts with the Soledad theme.Please try to disable all plugins (exclude the plugins that come with Soledad), then re-enable them one by one to ...
laugher
breadcrumbClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 7, 2022 at 6:20pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media only screen and (max-width: 767px) { .penci-breadcrumb { display: none; ...
NavigatorZ
advertising bannersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 7, 2022 at 2:24pm
7
Most recent comment from NavigatorZ:the question is removed. thanks. please close the ticket.
granitoos
Transfer Licence to new websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 6, 2022 at 3:55pm
2
Most recent comment from PenciDesign Supporter:Hi,I've activated your license on the new domain.Please check.Regards,PenciDesign.
web360nl
CWV - CLS issues (desktop)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 6, 2022 at 9:52am
4
Most recent comment from PenciDesign Supporter:Hi,Please send me your site login credential in a PRIVATE reply. I'll log in and help you config it correctly.Regards,PenciDesign.
Kaydee Karam
How to remove social handles section from sidebar that is displayed in postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 6, 2022 at 9:27am
5
Most recent comment from Kaydee Karam:Thank you for resolving my query.