Public Tickets
humphrey_wampula
CAN'T FIND HOW TO REMOVE BANNER AND LOGO BELOW HEADER MENUClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2022 at 8:12pm
11
Most recent comment from humphrey_wampula:Wow! Its fixed. Thank you very much for your timeliness. You bet we will be renewing support for your theme. We appreciate the assistance.
Trust_supplement
CartflowsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2022 at 5:50pm
7
Most recent comment from Trust_supplement:This one work! Thank you for your help! :)
Aybers
Twitter Large ImageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2022 at 2:30pm
2
Most recent comment from PenciDesign Supporter:Hi,I've checked your site on https://cards-dev.twitter.com/validator, and your site image loading properly.Please check again.Regards,PenciDesign.
humphrey_wampula
MEGA MENU STOPPED WORKING AFTER LAST UPDATEClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 30, 2022 at 8:06pm
3
Most recent comment from humphrey_wampula:No problem. I fixed the issue. Turns out the site had malware in the htaccess file.
vanessa_ball
Images not loading on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 30, 2022 at 7:09pm
8
Most recent comment from PenciDesign Supporter:Hi,I've modified some code on the Penci Shortcode & Performance plugin and will add the new option in the future plugin update.Regards,PenciDesign.
camosher Mosher
SidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 3:49pm
6
Most recent comment from camosher Mosher:I found it.
Maxivillus
TAG filterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 3:15am
2
Most recent comment from PenciDesign Supporter:Hi,The clear add button only displays when the active filter is activated. For example: when you select the product variation filter, category, tags, ...Regards,PenciDesign.
taeinkyun
Error 500Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 1:13am
6
Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins has a conflict with the Elementor. Please try to disable all plugins (exclude the plugins that come with Soledad), then re-enable them one by one t ...
jurr1488
Copy sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 12:57am
2
Most recent comment from PenciDesign Supporter:Hi,1. You can create & add the widget via Appearance → Widgets,2. Edit your homepage with the Elementor, and add the sidebar content by using the Penci Sidebar element.Regards,PenciDesign.
Maxivillus
WC Product sortbyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 12:54am
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support this button. We'll consider adding this in the future theme update.At this time, please use the Select form to re-order the p ...
bethhamidrach
Your cart is emptyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 27, 2022 at 3:59pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to your dashboard → WooCommerce → Settings → Products: check the "Enable AJAX add to cart buttons on archives" option then check again.Regards,PenciDesign.
Maxivillus
Css problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 27, 2022 at 11:15am
3
Most recent comment from PenciDesign:Hi,The new version 8.1.8 was just released - you can go and update it & enjoy itBest Regards,PenciDesign
Gre_bou1986
Menu display double timeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 27, 2022 at 9:12am
7
Most recent comment from Gre_bou1986:keep going perfect job
angolodiwindows
Google Font and AMP errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 27, 2022 at 9:09am
13
Most recent comment from PenciDesign Supporter:Hi,For this case, please follow our pagespeed optimization here: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.
apluslife
trim down text boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 27, 2022 at 9:06am
22
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue.Please check.Regards,PenciDesign.