Public Tickets
mohamedSEO
I have a problem with Penci Big Grid,Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 12:43pm
8
Most recent comment from PenciDesign Supporter:Hi,For the Ajax Filter, you should check the styling and loading animation on the Elementor preview screen only. The data loading needs to load a lot of system resources, so the browser may not respon ...
firosyd
error ajax searchClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 12:07pm
3
Most recent comment from firosyd:Hi there,Yes, I did as you recommended and the Search turned to work in our site without error.Thanks a lot!
VisnuEnvato
Edit the banner, replace iwth my own pictureClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 10:19am
4
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Colors → Header Background Image: upload the header background image here.Regards,PenciDesign.
eggipopp
Change Background colorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 7:21am
10
Most recent comment from PenciDesign Supporter:Hi,The cache data will save on your server, not from the user browser, so you need to clear all the site & server cache and then check again.If the problem still persists, please send me your WordPres ...
Arturo AR
Spam EmailClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 12:04am
3
Most recent comment from Arturo AR:Thank you for your fast response!As always, you're the best!Thanks!
stevenforbes
Footer Widget Area CSS Input Type CSSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2022 at 4:09pm
3
Most recent comment from stevenforbes:Many thanks for the quick reply. That's perfect.
Ernestas
This license key has been registered for the domainClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2022 at 10:45am
9
Most recent comment from ivebeentravelling:Thank you, i have sent this by email
freeman1974
responsive images not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2022 at 10:33am
20
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded an image that has a different size than our demo site, so some images not showing properly.Regards,PenciDesign.
tatawbcn
video playlist widget problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2022 at 9:51am
12
Most recent comment from PenciDesign Supporter:Hi,
The problem is the Youtube API key of your site has been limited, you should check it again on the next day.
Regards,PenciDesign.
tatawbcn
background color on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2022 at 8:20am
4
Most recent comment from PenciDesign Supporter:Hi,Maybe you've not cleared all the browser cache, please check again on the private/incognito tab.Regards,PenciDesign.
huynguyen300495
Theme set upClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 12, 2022 at 4:20am
6
Most recent comment from PenciDesign Supporter:Hi,Please follow the exactly on this image, then clear all the browser cache & check again:Regards,PenciDesign.
ceokingsoft
DowngrageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2022 at 11:54pm
3
Most recent comment from ceokingsoft:thanks a lot!
rezasobhani1
Stuck in Load moreClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2022 at 6:11am
8
Most recent comment from PenciDesign Supporter:Hi kflai63,Please re-update Soledad to the latest version then checks again.Regards,PenciDesign.
Norluz
FullScreenClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 11, 2022 at 2:17am
4
Most recent comment from PenciDesign Supporter:Hi,Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you customize it.Regards,PenciDesign.
tatawbcn
youtube video on homepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 10, 2022 at 2:58am
4
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that the Polylang Connect for Elementor plugin has modified some Elementor features, so the Penci Block doesn't work correctly.I've disable thi ...