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Public Tickets

mohamedSEO ​I have a problem with Penci Big Grid,Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 12:43pm   8 Most recent comment from PenciDesign Supporter:Hi,For the Ajax Filter, you should check the styling and loading animation on the Elementor preview screen only. The data loading needs to load a lot of system resources, so the browser may not respon ... firosyd error ajax searchClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 12:07pm   3 Most recent comment from firosyd:Hi there,Yes, I did as you recommended and the Search turned to work in our site without error.Thanks a lot! VisnuEnvato Edit the banner, replace iwth my own pictureClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 10:19am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Colors → Header Background Image: upload the header background image here.Regards,PenciDesign. eggipopp Change Background colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 7:21am   10 Most recent comment from PenciDesign Supporter:Hi,The cache data will save on your server, not from the user browser, so you need to clear all the site & server cache and then check again.If the problem still persists, please send me your WordPres ... Arturo AR Spam EmailClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 13, 2022 at 12:04am   3 Most recent comment from Arturo AR:Thank you for your fast response!As always, you're the best!Thanks! stevenforbes Footer Widget Area CSS Input Type CSSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 4:09pm   3 Most recent comment from stevenforbes:Many thanks for the quick reply. That's perfect. Ernestas This license key has been registered for the domainClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 10:45am   9 Most recent comment from ivebeentravelling:Thank you, i have sent this by email  freeman1974 responsive images not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 10:33am   20 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded an image that has a different size than our demo site, so some images not showing properly.Regards,PenciDesign. tatawbcn video playlist widget problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 9:51am   12 Most recent comment from PenciDesign Supporter:Hi, The problem is the Youtube API key of your site has been limited, you should check it again on the next day. Regards,PenciDesign. tatawbcn background color on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 8:20am   4 Most recent comment from PenciDesign Supporter:Hi,Maybe you've not cleared all the browser cache, please check again on the private/incognito tab.Regards,PenciDesign. huynguyen300495 Theme set upClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 12, 2022 at 4:20am   6 Most recent comment from PenciDesign Supporter:Hi,Please follow the exactly on this image, then clear all the browser cache & check again:Regards,PenciDesign. ceokingsoft DowngrageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2022 at 11:54pm   3 Most recent comment from ceokingsoft:thanks a lot! rezasobhani1 Stuck in Load moreClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2022 at 6:11am   8 Most recent comment from PenciDesign Supporter:Hi kflai63,Please re-update Soledad to the latest version then checks again.Regards,PenciDesign. Norluz FullScreenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 11, 2022 at 2:17am   4 Most recent comment from PenciDesign Supporter:Hi,Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you customize it.Regards,PenciDesign. tatawbcn youtube video on homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 10, 2022 at 2:58am   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that the Polylang Connect for Elementor plugin has modified some Elementor features, so the Penci Block doesn't work correctly.I've disable thi ...