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Public Tickets

B Buijs Gallery functionalityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 7, 2022 at 2:05am   2 Most recent comment from PenciDesign Supporter:Hi,Please send me a post URL related to this issue.Regards,PenciDesign. mohamedSEO rtlClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2022 at 3:34pm   2 Most recent comment from PenciDesign Supporter:Hi,Your page was built with Elementor, so you can change the text-align by editing this element (Big Grid) on Elementor like the screenshot below:Regards,PenciDesign. cocoagroup Homepage stylesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2022 at 1:37pm   11 Most recent comment from cocoagroup:Great, thank you. You can close this ticket. mara-z Custom css for gutenbergClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2022 at 6:12am   5 Most recent comment from PenciDesign:Hi,We just received a great rating from you. But, if you love our theme, can you please give us a 5star rating instead of 4 stars? Can you help us change the rating on http://themeforest.net/download ... chichigou back to top buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2022 at 4:40am   3 Most recent comment from chichigou:it works thanks!! chichigou header stickyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2022 at 2:04am   2 Most recent comment from PenciDesign Supporter:Hi,Please click the Sticky Header tab, then clear all the header sticky elements here.Regards,PenciDesign. harjeetrear ​I am unable to revoke my license from my Staging websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 6, 2022 at 1:53am   4 Most recent comment from PenciDesign Supporter:Hi @lashari733,Please create a new private ticket with your license code, I'll check & help you revoke it.Regards,PenciDesign. ganoushlaura Social icons appearing on header on random green barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2022 at 6:10pm   4 Most recent comment from PenciDesign Supporter:Hi,In the future, please don't add any widget to the "Header Signup Form" widget area, this area is designed for displaying the Mailchimp Signup form only.Regards,PenciDesign. camosher Mosher food blogClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2022 at 3:36am   9 Most recent comment from PenciDesign Supporter:Hi,The problem is because the Elementor can't create the CSS file in the wp-content folder, so all the custom styles can't be applied.Regards,PenciDesign. Damoc20 the point and apart were deletedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 5, 2022 at 2:22am   3 Most recent comment from PenciDesign Supporter:Hi,Strange, I'm not facing this issue on the testing site. For this case, please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.Regards,PenciDesig ... discussingfilm Saving theme settingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2022 at 1:49am   2 Most recent comment from PenciDesign Supporter:Hi,Following your problem, please read the document detail here to understand how to move the WordPress data to the new server/hosting correctly way: https://www.wpbeginner.com/wp-tutorials/how-to-pro ... andream232 instagram feed widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 4, 2022 at 1:37am   4 Most recent comment from PenciDesign Supporter:Hi @mthobaben,Please create a new private ticket with your WordPress admin account, I'll log in and help you check it.Regards,PenciDesign. promostacks change background color and textClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2022 at 3:15pm   2 Most recent comment from PenciDesign Supporter:Hi,1. About the header color, please follow these steps:Go to dashboard → Header Builder: select your current header then click the "Edit with Penci Header Builder button". Select each row then cha ... uneebk Downloadbale file not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2022 at 3:08pm   3 Most recent comment from PenciDesign Supporter:Hi,About this problem, please read the document detail here to understand how to resolve it by yourself.Regards,PenciDesign. spellboundleoburnett LicenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 3, 2022 at 3:06pm   2 Most recent comment from PenciDesign Supporter:Hi,For one license, you can only use it for one 1 website/domain/end-product. You can read more about the license FAQ here.Regards,PenciDesign.