Public Tickets
mediapasta
license key issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 8:12am
2
Most recent comment from PenciDesign Supporter:Hi,About this problem, please follow the steps:1. Log in to the dashboard of https://hillspamumbai.com/wordpress, Soledad → Theme License: click the Revoke License button,2. Use your purchase code ...
megm
2nd button on penci sliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 2:21am
25
Most recent comment from PenciDesign Supporter:Hi,I've updated your site again.In the future, please download the attachment and then extract & overwrite it to:
wp-content/themes/soledad/inc/featured_slider/style-31.phpRegards,PenciDesign.
concordiavirtual
header/logo stickyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 1:54am
4
Most recent comment from PenciDesign Supporter:Hi,Your site header was built with the Penci Header Builder, so please go to dashboard → Header Builder: click "Edit with the Penci Header Builder" on the current head layout, and removed all elemen ...
igenexmarketing
Categories no showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 7, 2022 at 1:38am
2
Most recent comment from PenciDesign Supporter:Hi,
Please enter the category slug separator with commas (,). Example:
cat-1,cat-2,cat-3
Regards,PenciDesign.
angemman
Caching pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 7:51pm
3
Most recent comment from angemman:Thank you! You may now close this ticket.
taptapcostumes
Search ResultsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 5:05pm
5
Most recent comment from taptapcostumes:Great customer support, it is solved.
angemman
DesignClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 7:50am
16
Most recent comment from angemman:Hello,Thank you! Everything's good.I understand.
canindia
Unable to open links sitewide most timesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2022 at 3:41am
2
Most recent comment from PenciDesign Supporter:Hi,Please disable all the WP Rocket CSS/JS optimization then check again.Regards,PenciDesign.
Rebbi
menu arrowsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2022 at 7:53pm
5
Most recent comment from PenciDesign Supporter:Hi,About this problem, please clear all the Critical CSS cache then try to check again.Regards,PenciDesign.
angemman
No H1 on my homepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2022 at 3:12am
14
Most recent comment from PenciDesign Supporter:Hi,No. This doesn't affect the on-page SEO OR you can show h1 with a small size.Regards,PenciDesign.
angemman
How to full width the featured image?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2022 at 3:10am
2
Most recent comment from PenciDesign Supporter:Hi,I've replied to another ticket.Please check.Regards,PenciDesign.
Seb-001
Elementor Custom HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2022 at 2:51am
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, you can't build the custom header this way. Penci Header Builder doesn't support content from Elementor.Regards,PenciDesign.
angemman
Header on Archive PagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2022 at 9:23am
5
Most recent comment from angemman:Hello! Thank you! You may now close this ticket.
sinanbardan
Changes not visible on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2022 at 6:08am
14
Most recent comment from PenciDesign Supporter:Hi,I've written in the previous reply, that you need to change the font size for mobile or another device with the Elementor plugin.Please clear all the browser cache then check again.Regards,Pen ...
Nisal
Like featureClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 3, 2022 at 10:33am
2
Most recent comment from PenciDesign Supporter:Hi,If you want to show the social share & like feature, please use the Penci Latest Post feature instead of Penci Big Grid on Elementor.Regards,PenciDesign.