Public Tickets
Pascuale Anaclerio
install themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 23, 2024 at 2:34pm
2
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong theme file.Please extract the downloaded file, upload the soledad.zip, and then check again.Fore more information, please read the document detail ...
Brandon
Removing the "Header Style5 (CENTERED) in the side barClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2024 at 8:45pm
2
Most recent comment from Brandon:Nevermind, it was in the menus. I apologize.
oktabaperis
Mobile MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2024 at 5:33pm
6
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by configuring the Header Builder → Mobile Sidebar → Mobile Sidebar Menu → Enable click on Parent Menu Item to open Child Menu Items: No.Please clear all the browse ...
Peter Johannesen
Ajax Preloading OptionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2024 at 4:12pm
8
Most recent comment from PenciDesign Supporter:Hi,All the AJAX content of the Soledad theme is loaded via the `wp-admin/admin-ajax.php` URL with numerous request parameters.Regards,PenciDesign.
Sascha Wehde
website designClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2024 at 4:11pm
2
Most recent comment from PenciDesign Supporter:Hi,Please edit the homepage with the Elementor Page Builder, click the section that contains this background, and then modify it by following the document at this link: https://elementor.com/help/how- ...
auxer
My post title has been cut, how to take it back?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 22, 2024 at 1:36am
3
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and all the post titles already showing correctly:Regards,PenciDesign.
Jon Miksis
WebP Image Compatibility on Featured ImagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 21, 2024 at 9:44am
6
Most recent comment from PenciDesign Supporter:Hi,Please go to the page editor screen then change the page template to the "Page Full Width" option: https://ibb.co/nMVkNQWRegards,PenciDesign.
MountainCommunication
Category page works badClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 21, 2024 at 7:29am
9
Most recent comment from PenciDesign Supporter:Hi,Please build the custom category page template by following the document details at this link: https://soledad.pencidesign.net/soledad-document/#archive-method2Regards,PenciDesign.
MountainCommunication
View and read time problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 21, 2024 at 7:05am
24
Most recent comment from MountainCommunication:Now works. Thanks very much
Avniloff
generalClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 21, 2024 at 3:01am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Sidebar → General → Sidebar Widget Heading Align: select the "Right" option.
Regards,PenciDesign.
thesoutherncastingcall
Revoked LicenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 20, 2024 at 7:26pm
4
Most recent comment from thesoutherncastingcall:I figured it out, it was a stupid mistake on my end. lack of sleep and stress will do that. Thanks for responding the first time.
eivindert
Fatal errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 20, 2024 at 8:31am
20
Most recent comment from eivindert:Perfect! Thank you again for great and fast support as always :)
Lyan
Can I update Slider Revolution to the latest version?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 19, 2024 at 6:48am
4
Most recent comment from PenciDesign Supporter:Hi,If the support is expired, you can send the email to [email protected],PenciDesign.
Kyko
Featured CategoriesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 18, 2024 at 7:50pm
12
Most recent comment from PenciDesign Supporter:Hi,In general, you can select the specific category in the Elementor query settings like the screenshot below:Regards,PenciDesign.
elsatove
Sticky Mobile Header Jump IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 18, 2024 at 1:52am
10
Most recent comment from PenciDesign Supporter:Hi,
The problem is that I've enabled the Google Fonts delay option. This means all custom fonts only load when the user interacts with your site. This option will speed up your site.In case you n ...