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Public Tickets

Yuriy Child Theme and LicenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2024 at 3:35pm   12 Most recent comment from Yuriy:Thank you for your help, everything works! Charelle Lay-outClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2024 at 10:08am   3 Most recent comment from ccharell:Amazing! Thank you! Hengstigal CLS - Cumulative Layout ShiftClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2024 at 9:06am   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found any issue with the CLS: https://ibb.co/dgscM2xThe result you see is the average score from the past. Please wait for Google to update it in the fu ... Aftab Unable to customize the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2024 at 7:22am   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the problem is that your server has blocked all AJAX connections via admin-ajax.php, so no data can be saved. Please turn off the firewall or contact your hosting s ... jessicalouise101 Tech IssuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2024 at 3:39am   3 Most recent comment from jessicalouise101:Thank you!! dennisdb1997 Demo not importedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2024 at 11:55am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you import it.Regards,PenciDesign. imagocommunication Header layout for post categoryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2024 at 1:44am   13 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the category layouts do not support custom taxonomies. We'll research and add this feature in a future theme update.Regards,PenciDesign. martijndieleman Footer and Header changes not savingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 3:55pm   14 Most recent comment from PenciDesign Supporter:Hi,This file is used to translate all the customizer options to other languages for WPML/Polylang plugins.Regards,PenciDesign. Lukasz Ropczynski All posts updated when Soledad theme updatedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 2:51pm   7 Most recent comment from Lukasz Ropczynski:Case solved. This is due to an incorrect Spectra update. Others also report this problem:https://wordpress.org/support/topic/database-update-changed-posts-modified-date/ Yuriy BreadcrumbClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 11:22am   11 Most recent comment from Yuriy:Thank you for your feedback and support, I understand. I'll try to google other option how to solve this.  Lukasz Ropczynski Problem with scrolling the pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 10:41am   4 Most recent comment from PenciDesign Supporter:Hi,Yes. We'll fix it in the future theme update.Regards,PenciDesign. aabdurrahmandemirci Header LogoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 8:31am   7 Most recent comment from aabdurrahmandemirci:Thanks for everything, the error has been fixed. myriem Big gap between blocks on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 6:13am   2 Most recent comment from PenciDesign Supporter:Hi,I've edited your page with the Elementor Page Builder. Please watch this video to understand how to configure it: https://streamable.com/t0vhuzRegards,PenciDesign. myriem problem on page when adding penci blocksClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2024 at 5:39am   11 Most recent comment from myriem:Hello,Thank you for your help !Kind regards Jakub Hluchý Elementor TemplatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2024 at 4:23pm   16 Most recent comment from Jakub Hluchý:Ok thank you.