Public Tickets
fithf
"Preview could not be loaded"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 8, 2024 at 3:21am
4
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by updating the Soledad theme to the latest version.Please clear all the browser caches and check again.Regards,PenciDesign.
WA
Accessibility and PerformanceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 8, 2024 at 2:26am
5
Most recent comment from WA:Perfect! Thank you so much for the amazing support.
sunwoo
Issue with Elementor on WordPress Template - Urgent Assistance RequiredClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2024 at 4:50pm
4
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by changing the default Elementor settings. (Elementor → Settings → Features: turn off the "Optimized Control Loading" option)Please clear all the browser caches and ...
brescian
35 / 5.000 I can't update the pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2024 at 10:54am
7
Most recent comment from brescian:Well, works! Thanks
therevivingpakistan
Issue with mobile menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2024 at 10:53am
4
Most recent comment from PenciDesign Supporter:Hi,1. I've checked your site, and the issue comes with the LiteSpeed cache plugin, I've configured this plugin.2. If you want to modify the mobile menu element, please go to the dashboard � ...
Hana
penci header styleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2024 at 2:28am
5
Most recent comment from Hana:Hello.I have confirmed that it is working well. Thank you very much for your help.
Jon Miksis
Featured Image on HomePage Is Not Taking Up the Full ContainerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 6, 2024 at 12:47am
18
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
alcon_s
HTML5 AdClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 5, 2024 at 9:25pm
9
Most recent comment from alcon_s:That's a good way of doing it.
alcon_s
Testing licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2024 at 2:08am
3
Most recent comment from alcon_s:Ok I will will when I get to that point
alcon_s
Change featured image size for siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2024 at 1:19am
9
Most recent comment from alcon_s:Okay thanks we can close the case
TennisLifeMagazine
Inline Related PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2024 at 6:31pm
11
Most recent comment from TennisLifeMagazine:Never mind... I figured it out :-)
ralfology
Mobile View on Single Post Too WideClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2024 at 1:51am
2
Most recent comment from PenciDesign Supporter:Hi,About this issue, please re-update the Soledad theme to fix it.Please follow the document below to understand how to re-update the Soledad theme:How to re-update the Soledad theme?Regards,PenciDesi ...
Theja
slow wordpress adminClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2024 at 1:25am
6
Most recent comment from PenciDesign Supporter:Hi,My email: [email protected],PenciDesign.
Brandon
Any way to add the Home Featured Boxes to the homepage layout?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2024 at 1:24am
4
Most recent comment from PenciDesign Supporter:Hi,In this case, you should build the homepage layout with the Elementor Page Builder by following the document below:Regards,PenciDesign.
Navin Bhargava
How to install without demo contentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2024 at 7:12pm
11
Most recent comment from Navin Bhargava:Thank you!