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Public Tickets

hagedorn Import elementor blocks/templates not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 3:18pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is with the latest version of Elementor. You have two options: Wait for our team to fix it as soon as possible. Downgrade Elementor to version 24 by going to Dashboard → Elementor → ... planetorlando Theme is corupt afterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 12:27pm   2 Most recent comment from PenciDesign Supporter:Hi, Please update Soledad to the latest version to address this issue. How to Update A Premium WordPress Theme to the Latest Version? Regards,PenciDesign. F K Penci Slider Size issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 11:22am   8 Most recent comment from F K:Oh right, That makes sense, but how to hide slider in desktop and mobile ?I plan to make 2 elements. 1: Desktop Slider but how to hide it on mobile? 2: Mobile Slider but how to hide it on desktop?UPD ... Krystian AMP for Soledad + ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 10:49am   9 Most recent comment from PenciDesign Supporter:Hi, I'll update your site today. Regards,PenciDesign. F K Header Logo not visible in mobile viewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 31, 2024 at 12:39am   3 Most recent comment from PenciDesign Supporter:Hi, Please turn off "Coming Soon" mode so I can check your site and provide a quick guide. Regards,PenciDesign. Barbara Poedts Soledad theme conflicts with Elementor after updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 30, 2024 at 4:49pm   10 Most recent comment from Barbara Poedts:Top! My bad i didn’t check it thxx info@radiomarcabarcelona.com There has been a critical error on this websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 30, 2024 at 1:47pm   7 Most recent comment from info@radiomarcabarcelona.com:ok, thanksss relatively_minimal dispaly not correctClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 30, 2024 at 9:09am   10 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Single Posts → Related Posts → Words Length for Post Titles on Related Posts: change the length at this option field. Regards,PenciDesign. relatively_minimal Where is commentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 30, 2024 at 8:06am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to the dashboard → Settings → Discussion: check: Allow people to submit comments on new posts uncheck:  Automatically close comments on posts older than ... Regards,PenciDesign. riazahmed55r Page AddClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 29, 2024 at 8:51am   4 Most recent comment from PenciDesign Supporter:Hi, WordPress allows users to set a custom page as the homepage, but it doesn’t support other post types for this function. In this case, go to Dashboard → Pages, create a new page with a similar ... Wassedo Stephane Header builderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 29, 2024 at 12:56am   4 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin and FTP account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. saurabh Setting up default homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 28, 2024 at 10:25am   4 Most recent comment from PenciDesign Supporter:Hi, The Penci Slider 1 is a custom slider. You need to install the Penci Slider plugin to use it. Please refer to the documentation at this link to learn how to configure it: https://soledad.pencidesi ... Jonathan Inline Related Posts and Inline Ads aren't workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 28, 2024 at 5:15am   11 Most recent comment from Jonathan:Thank you, that helped. I also looked into the auto ads again and it seems I tried to exclude an ad from appearing in the "virtual coffee box" at the bottom of an article, and in doing so, it listed a ... riazahmed55r FaviconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 27, 2024 at 3:42pm   19 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://elementor.com/help/section-overview/ Regards,PenciDesign. JamesT388 customizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 27, 2024 at 6:19am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Widgets: expand and edit the following widget area: Sidebar Hamburger Widgets Above Menu Sidebar Hamburger Widgets Below Menu Regards,PenciDesign.