Public Tickets
Jingjing Zhang
How many languages are supportedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 20, 2025 at 6:25am
2
Most recent comment from PenciDesign Supporter:Hi,
Here’s how to enable multiple languages in Soledad:
1/ Soledad theme supports all languages worldwide.2/ The screenshot you sent suggests using Polylang to manage translations.3/ In most cases ...
rtruslove
Infinite Scroll inside Posts SupportedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2025 at 9:34pm
3
Most recent comment from rtruslove:Sorted. Thank you!
pedewu1
Margin hero websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2025 at 4:18pm
13
Most recent comment from pedewu1:Thanks, we can close the ticket :)Can we work on this? https://pencidesign.ticksy.com/ticket/3824976/
It's a matter of life and death for me right now!
tim-nieuwpoort
Disable sticking sidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2025 at 10:01am
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → General → General Settings: turn off the "Enable Sticky Sidebar" option.
Regards,PenciDesign.
LillaGreen
Video Header YouTubeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2025 at 5:02am
7
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Posts Layouts → Other Layouts: turn off the "Enable Click on Posts Thumbnail to Play Video" option.
Regards,PenciDesign.
cesitli
nav-menus.php does not open and gives a 500 errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 19, 2025 at 3:39am
15
Most recent comment from PenciDesign Supporter:Hi,
I've fixed the menu issue on your site when activating the BuddyPress plugin by adding custom code on this page: https://habereyle.com/wp-admin/admin.php?page=edit-snippet&id=5
Please check ...
Jon
video failedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2025 at 3:52pm
2
Most recent comment from PenciDesign Supporter:Hi,
This issue is caused by the content you've inserted and is not related to the Soledad theme.
To resolve this, I recommend following the documentation at this link: https://personalseo.com/se ...
anjamobile
Text to Speech not visibleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2025 at 12:52am
2
Most recent comment from PenciDesign Supporter:Hi,
For this case, please send me your WordPress admin account in a private reply.
I’ll log in and help you configure the PageSpeed optimizations and cache plugin.
Regards,PenciDesign.
berkandeliaga
Facebook GroupClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 17, 2025 at 1:37am
2
Most recent comment from PenciDesign Supporter:Hi,
Yes, please write your content in this ticket.
Regards,PenciDesign.
mixtapeliv
Troubleshooting / CSS?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 10:36am
12
Most recent comment from PenciDesign Supporter:Hi,
Thank you!
If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us.
If you have any other questions, please feel free to let me k ...
satyanandi191
how to make images with proper sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 9:55am
2
Most recent comment from PenciDesign Supporter:Hi,
If you want to select the image size, please edit your page with Elementor and change the image size as shown in the screenshot below.
Regards,PenciDesign.
booomcha
Regarding Avatars' sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 5:54am
4
Most recent comment from PenciDesign Supporter:Hi,
Thank you!
If you’re satisfied with our support, could you take a moment to rate us on ThemeForest? Your feedback means a lot to us.
If you have any other questions, please feel free to let me k ...
tim-nieuwpoort
Error When Disabling Double Opt-In in MailChimp PluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 14, 2025 at 1:26am
12
Most recent comment from PenciDesign Supporter:Hi,
Please understand that the Soledad theme does not control this workflow. It only displays the form, while all data is processed and handled by Mailchimp.
Regards,PenciDesign.
Ivan Boscan
Problem with Hamburger Menu on MobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 13, 2025 at 3:50pm
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that the Autoptimize plugin has compressed the JS files incorrectly, causing all JS functions to malfunction.
Please disable this plugin, clear all site caches, and then check again.
...
q2995977471
Modify PostClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 13, 2025 at 8:32am
4
Most recent comment from PenciDesign Supporter:Hi,
If you edit your post with Elementor, you can only modify the main post content. The featured image is displayed through the template file, so it cannot be edited directly in Elementor's edit ...