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Public Tickets

dcavrak Top Bar issue + Slider buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2024 at 3:59pm   7 Most recent comment from dcavrak:perfect -- thank you! Michał Working on a local serverClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2024 at 3:45pm   4 Most recent comment from PenciDesign Supporter:Hi,Yes, you can also work with the child theme.Regards,PenciDesign. planetorlando Category Page Side BarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2024 at 12:28pm   7 Most recent comment from planetorlando:worked!!  This is my 7th license purchase and your customer service never fails!!Thank you for that and have a great day! MsWildCard Thumbnail image zoomClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2024 at 11:50am   2 Most recent comment from PenciDesign Supporter:Hi,Please edit the page with the Elementor Page Builder, select the Penci Latest Posts element then change the thumbnail crop option like the screenshot below:Regards,PenciDesign. MsWildCard Theme affecting keywordsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2024 at 9:52am   5 Most recent comment from MsWildCard:That fixed it, thank you! Michal x-twitter wrong logo by defaultClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2024 at 9:09am   2 Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL.I'll check and then send a custom CSS code.Regards,PenciDesign. Ctalledo CMS FontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2024 at 12:56pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Sharon England Category Page LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2024 at 3:15am   9 Most recent comment from Sharon England:that worked. Thank you.You guys are super quick and very helpful!!!Really appreciate it.Sharon Siddharth Autoptimize - Optimize JavaScript Code IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2024 at 3:05am   2 Most recent comment from PenciDesign Supporter:Hi,All the features of the Autoptimize plugin are already included in the Penci Shortcode & Performance plugin, so please follow the document details at this link: https://soledad.pencidesign.net/sol ... ccharell Penci Big GridClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2024 at 7:44am   2 Most recent comment from PenciDesign Supporter:Hi,Please select the heading text style 6 like this screenshot: https://ibb.co/ypYdppFRegards,PenciDesign. Mal Milligan Automatically Optimized ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2024 at 4:10pm   3 Most recent comment from Mal Milligan:I have an admin ID setup for future Soledad use but I figured out what is happening. I've been building WP since 2009. I was just surprised to upload a bunch of images yesterday to the media libr ... Yuriy Child Theme and LicenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2024 at 3:35pm   12 Most recent comment from Yuriy:Thank you for your help, everything works! Charelle Lay-outClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2024 at 10:08am   3 Most recent comment from ccharell:Amazing! Thank you! Hengstigal CLS - Cumulative Layout ShiftClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2024 at 9:06am   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found any issue with the CLS: https://ibb.co/dgscM2xThe result you see is the average score from the past. Please wait for Google to update it in the fu ... Aftab Unable to customize the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2024 at 7:22am   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the problem is that your server has blocked all AJAX connections via admin-ajax.php, so no data can be saved. Please turn off the firewall or contact your hosting s ...