Public Tickets
marsm
Review snippets issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 24, 2020 at 4:38pm
3
Most recent comment from marsm:That is great. Thanks for letting me know.great work in this template. Probably the best template I’ve used for Wordpress based on flexibility and ease of use. Amazing job!
webareca
Arrows and social IconsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 24, 2020 at 3:36pm
8
Most recent comment from webareca:Hi :)I've resolved the problem by adding a "Better Font Awesome" plugin. Thank you for your help. Best Regards,Ahmet Recai
asuraguys
penci lasted post thumbnail disappearClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 24, 2020 at 11:20am
3
Most recent comment from asuraguys:Thank you, I was follow suggestion and I found it because Lazy load from SG that work overlap with optimole.
Magdalena
Post thumbnailsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 24, 2020 at 9:37am
9
Most recent comment from PenciDesign:Hi,As I can see, all other featured images displayed fine. So, please try remove currently featured image, change image name and re-upload it. Clearly all the cache and check it again.Best Regards,Pen ...
marsm
Internal links showing as comments.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 8:45pm
7
Most recent comment from marsm:thank you.
itsmemona
resizing logo on header menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 5:09pm
3
Most recent comment from itsmemona:Perfect! Thank you so much!!!
mara-z
Featured image does not show in ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 5:01pm
4
Most recent comment from PenciDesign:Hi,This caused by lazyload images from SG Optimize plugin.Let's go to SG Optimize plugin settings > deactivate all lazyload images & videos there.Best Regards,PenciDesign
angelika0310
bug with single slider gallery on SOLEDADClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 4:37pm
4
Most recent comment from PenciDesign:Hi,It's not the same. Your website height doesn't auto changed because the slider doesn't auto play. It just changed when someone viewing galleryWe can't make all images on the sin ...
luckyathena
fontype and othersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 4:32pm
4
Most recent comment from PenciDesign:Hi,1/ Please add more this code to Customize > Custom CSS to apply this for mobile:
@media only screen and (max-width: 479px){
.cat > a.penci-cat-name, .penci-grid li .item .cat a, .penci-masonry .ite ...
andresgonpaz
ads in header 5Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 10:28am
2
Most recent comment from PenciDesign:Hi,Unfortunately, this theme doesn't support for display ads on that place.Best Regards,PenciDesign
anindyabaidya
wEBSITE bACKUPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2020 at 3:06am
2
Most recent comment from PenciDesign:Hi,Maybe you need to install Customizer Export/Import plugin to export all customization dataTo save it and use it after if your customization data is lose.Best Regards,PenciDesign
amandajholden
Recipe vs ReviewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2020 at 3:52pm
3
Most recent comment from PenciDesign:Hi,Because the review will be saved on your database. So, it will auto render that circle.The best way to remove it is backup that post first and remove it after. And add it againBest Regards,PenciDes ...
ssantani
CANNOT SEE IMAGE ON HOMEPAGEClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2020 at 3:50pm
8
Most recent comment from PenciDesign:Hi,Please go to Dashboard > Settings > SG Optimize > and check options there and find options for optimize images & videos. Let's disable lazyload images, videos and iframe there.Best Regards,Pen ...
amandajholden
COmments on Recipe PagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2020 at 3:48pm
4
Most recent comment from PenciDesign:Hi,Please check option for re-order it via Customize > Single Post Options.Best Regards,PenciDesign
Belfigor
Cannot update themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2020 at 5:45am
3
Most recent comment from Belfigor:Thank you!