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Public Tickets

KylieAlla Penci Featured CatClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 2:24pm   2 Most recent comment from PenciDesign:Hi,Yeah, currently this style doesn't support for disable auto-play.If you want to disable the auto play for Featured Cat Style 12, please do following this image.And it will stop auto play for a ... ageingrebel Import Demo DataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 2:16pm   2 Most recent comment from PenciDesign:Hi,This issue caused by you didn't install & activate plugin "Penci Soledad Demo Importer"Please go to Appearance > Install Plugins > install & activate the plugins there.Best Regards,PenciDesign paradise_passport Elementor compatibilityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 1:28pm   2 Most recent comment from PenciDesign:Hi, This issue caused by latest update from Elementor. And we've fixed it in the latest update of Soledad a long time ago. Please make sure you've updated the theme to latest version 7.3.6 ... MadeTwoTravel Plugin updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 1:27pm   2 Most recent comment from PenciDesign:Hi,This issue caused by latest update from Elementor. And we've fixed it in the latest update of Soledad. Please make sure you've updated the theme to latest version 7.3.6 by do following  ... shirleydt look and feel of the recipeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 4:37am   4 Most recent comment from PenciDesign:Hi,The owner of that site using a premium plugin to create the recipe card - here is that plugin:https://www.wptasty.com/tasty-recipesBest Regards,PenciDesign Vargis Khan Sharing Posts and Related PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 3:44am   2 Most recent comment from PenciDesign:Hi,The theme already supports those features.You can go to Customize > Single Post Options > make sure you don't check to "Hide Share Box" and "Hide Related Posts"Best Regards,PenciDesign miki31-7 Small text in back-endClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 3:34am   5 Most recent comment from PenciDesign:Hi,You see it's different because you've changed the font size for paragraphs from your-end. But, too many customers is happy with 14px on the front-end...Also, this is a hook and currently ... Prattys How to add an extra element (banner) to an installed Soledad themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 12:39am   3 Most recent comment from Prattys:I am not sure how to close a ticket?  But this is all done now - thanks for your help.  You can close this ticket! Prattys How to I install the latest upgrade to my websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 9, 2020 at 12:38am   2 Most recent comment from Prattys:Hi again - sorry I have managed to work it out!  I found the article with the video explaining what to do. You can cancel this ticket!!  Thanks and apologies! tim-nieuwpoort Text in buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2020 at 9:48am   3 Most recent comment from tim-nieuwpoort:Thanks :) f2moser layout is messed upClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2020 at 8:53am   2 Most recent comment from PenciDesign:Hi, Please make sure you've updated the theme to version 7.3.6 by do following this guide. After update the theme to latest version, don't forget updates plugins via Appearance > Install ... tim-nieuwpoort Recipe carroussel GoogleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2020 at 8:09am   5 Most recent comment from tim-nieuwpoort:Oke! anthony154 MY POST EDIT PAGE IS HAVING ISSUESClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2020 at 7:33am   5 Most recent comment from PenciDesign:Hi @anthony,It seems that's spam message from a spamer. I've deleted it.Best Regards,PenciDesign KatkaG WooCommerce Category/Archive PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 8, 2020 at 4:21am   3 Most recent comment from KatkaG:Hi. Yes!!!  Thank you and sorry for bugging you. I didn’t realize I could do that. I knew I could add text on the main shop page but not the categories. Have a great day.  chafolks Change the style of Header and the MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 7, 2020 at 3:37am   2 Most recent comment from PenciDesign:Hi,You can change the header style via Customize > Logo and Header Options > Header Layout > select "Header Style 3"And by default, this header style supports one banner only.But, you can use custom H ...