Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

5against4 Home page scroll bar vanished!Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 4:51pm   3 Most recent comment from PenciDesign:Hi,I think that's caching issue or issue from your-end, because I didn't get your issue when I check it..And yes, it can't be caused by a theme you don't use.Best Regards,PenciDesi ... ChristyDeBenis Elementor stopped workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 4:34pm   4 Most recent comment from PenciDesign:Hi @Tessey,We've fixed this issue in the latest version of Soledad 7.3.6.Let's update the theme to latest version 7.3.6 by do following this guide.After update the theme to latest version,� ... cmereoiu html languageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 8:28am   2 Most recent comment from PenciDesign:Hi,You can change it via Dashboard > Settings > General > Site Language > Select "German" languageBest Regards,PenciDesign rachellegauvin Elementor editor freezes on page editsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 4:13am   2 Most recent comment from PenciDesign:Hi, This issue caused by latest update from Elementor. And we've fixed it in the latest update version of Soledad - version 7.3.6. Please go update the theme to latest version 7.3.6 by do followi ... megm Soledad elementor page not editableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 3:08am   2 Most recent comment from PenciDesign:Hi,This issue caused by latest update from Elementor.And we've fixed it in the latest update version of Soledad - version 7.3.6.Please go update the theme to latest version 7.3.6 by do following� ... intentionallyashlyn Site IdentityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 3:05am   2 Most recent comment from PenciDesign:Hi,You can change it via Dashboard > Settings > GeneralBest Regards,PenciDesign spratt21 Hide Featured Image on certain postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 4, 2020 at 3:04am   3 Most recent comment from spratt21:Actually, I just found it under "Edit Post">"Hide Featured Image Auto Appears on This Post?"   cristelget-web PHP 7.4 with WP 5.5 errors in back-endClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 5:01pm   4 Most recent comment from PenciDesign:Hi @bellz,Our themes & all our plugins is compatible with PHP 7.4.x or higher.But, most of other plugins from WordPress.org doesn't ready for PHP 7.4So, I recommend you use PHP version 7.3 or 7.2 ... 5against4 Editor widthClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 12:20pm   5 Most recent comment from 5against4:Okay, that's fine - thanks again! :) chafolks one of external plugin's pagination not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 8:30am   7 Most recent comment from chafolks:Thanks a lot. Issue has been fixed. fourkan ReviewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 8:14am   4 Most recent comment from PenciDesign:Hi,1/ You just can use one "Buy Now" button with one review.2/ Unfortunately, with one post, you just can use one review...Best Regards,PenciDesign Balendu094 not working with elementor and colour also not getting chageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 3:21am   2 Most recent comment from PenciDesign:Hi,1/ If you want to change the background for blog section background only - you need to change it on "Advanced" tab of element you're using to create blog section - not change on section wrappe ... chafolks WPBakery instead of ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 3:09am   2 Most recent comment from PenciDesign:Hi,If you deactivate Elementor, you need to re-build all the pages use ElementorIt can't be replace because WPBakery and Elementor use different ways to config. Here is 2 different plugins.Best R ... themensguide How Do I Update My Theme?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 3, 2020 at 12:43am   4 Most recent comment from themensguide:works perfectly. thank you obit8 Elementor infinite loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 2, 2020 at 3:36pm   2 Most recent comment from PenciDesign:Hi, This issue caused by latest update from Elementor. Please update the theme to latest version 7.3.6 to solve the issue. You can check this guide to know how to update this theme. Best Regards, Pe ...