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Public Tickets

Roberta_A Change logo size on Mobile & edit padding below logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 12:10pm   3 Most recent comment from Roberta_A:Great, thank you very much :) Worked! sarraherring Header Off-AlignmentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 6:10am   5 Most recent comment from sarraherring:Okay, apologies for the misunderstanding.It seems to be working.Thank you so much!  robles_design Mobile Featured Boxes Text WrapClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 3:21am   5 Most recent comment from robles_design:You're amazing! Thank you so much! Great customer support! RabinzPL Can not update the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 2:28am   2 Most recent comment from PenciDesign:Hi, We've using auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... oooff123 changing homepage nameClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 21, 2020 at 2:28am   2 Most recent comment from PenciDesign:Hi,You can change it via Customize > Quick Text Translation.Best Regards,PenciDesign tim-nieuwpoort Footer menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2020 at 11:20am   4 Most recent comment from PenciDesign:Hi,Footer menu doesn't support for display sub-menu because it's listed menu items.Best Regards,PenciDesign Padresfelices AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2020 at 2:55am   7 Most recent comment from PenciDesign:Hi,You just need our AMP plugin - no need to install other AMP plugin.Best Regards,PenciDesign matthias-juergens suppressing the author and avatar on postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2020 at 2:50am   2 Most recent comment from PenciDesign:Hi,Please check option for it via Customize > Single Post Options > Hide Author Box.Best Regards,PenciDesign swest1016 Error Message during latest updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2020 at 2:49am   16 Most recent comment from PenciDesign:Hi @abroadpurpose,1/ Please check on this guide: https://pencidesign.ticksy.com/article/15633/2/ No - It doesn't related. If your featured images doesn't appears, please make sure you don&# ... Radically_Adorkable Error Message when Updated ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 4:25pm   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... matthias-juergens exceptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:45pm   2 Most recent comment from PenciDesign:Hi,It seems you have a plugin caused this issue.Please deactivate all plugins and check it again. After it work, let's enable each plugin to check what's plugin caused this issue. Best Rega ... Foodreich Custom FontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:30pm   4 Most recent comment from PenciDesign:Hi,1/ As I checked, your custom fonts can't be load because CROS Policy - check this image:http://prntscr.com/rieqjj With this issue, please add more this code at the end of .htaccess file:   � ... TAGC16 PenCi Soledad AMP - WordPress Complete AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:20pm   2 Most recent comment from PenciDesign:Hi,This issue caused by your plugin - WP Rocket - doesn't related with the theme itself.Please un-minify HTML, Javascript and CSS from WP Rocket because AMP doesn't allow for this.If you wa ... jczechowska86 Portfolio size of image and All category and FB like page boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:18pm   7 Most recent comment from PenciDesign:Hi,1/ Unfortunately, currently this theme doesn't support for this feature as you want..Best Regards,PenciDesign homesickvn Update errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 3:28am   2 Most recent comment from PenciDesign:Hi, We've using auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ...