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Public Tickets

nicamstereo Header builderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2024 at 11:07am   6 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Sidebar → General → Custom Space Between Widgets: change the spacing at this option field.Regards,PenciDesign. nefatariel Header issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2024 at 7:36am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Header Builder → General Header Builder for All Pages: select the header layout you've imported at this option field.Regards,Penc ... imabeeinmybonnet Paula Issues when creating/editing posts with Elementor showing overlapping sectionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2024 at 7:31am   4 Most recent comment from PenciDesign Supporter:Hi,This is a small issue with the single font size changer.Please go to Appearance → Customize → Single Posts → General → Turn off the "Enable font size changer" option.We'll improve this ... news784svg customizerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2024 at 2:00am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. cooljay183 theme problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 11:58pm   3 Most recent comment from cooljay183:Hi PenciDesign team, Thank you for the quick response! Got it. The problem has been resolved. Best,Alan sprysparrow Thank you, PenciDesign, for your support!Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 9:42am   2 Most recent comment from PenciDesign Supporter:Hi,Thank you for using our theme.Regards,PenciDesign. LillaGreen CLS Mobil more than 0,25Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 8:00am   5 Most recent comment from LillaGreen:Thank youTsvete LillaGreen How to make the all the images in my blog posts not clickable?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 7:59am   10 Most recent comment from LillaGreen:Thank you, it worksTsvete LillaGreen No H1 tag was found on your homepage. For the best SEO results there should be exactly one H1 tag on each pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 7:15am   3 Most recent comment from LillaGreen:Hello,Thank you -- it worksTvsete Rob Missing stuff in section since theme updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2024 at 2:16am   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the issue seems to be related to the Critical CSS cache files. I've cleared them. Please check again.Regards,PenciDesign. news784svg HEADERClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 5:32pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please create a custom header layout by following the video document below:Regards,PenciDesign. mardo2k2 Favicon dimensionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 2:55pm   3 Most recent comment from mardo2k2:Perfecto, muchas gracias Paola Site slowClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 2:47pm   8 Most recent comment from PenciDesign Supporter:Hi,The issue may arise because one of your installed plugins is not compatible with the latest version of PHP, potentially causing conflicts that lead to high CPU usage.Please consider downgrading the ... WA Featured Image PostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 10:12am   3 Most recent comment from PenciDesign Supporter:Hi,1. You can use the featured image size of 1200 x 797 px. This size works correctly for all post layouts of the Soledad theme. 2. If you want to improve the page loading time, please refer to the do ... vinkbhat video not playingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2024 at 5:32am   6 Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins has modified the Elementor video output for the guest user, so it doesn't work correctly.To troubleshoot this, please disable all plugins (exc ...