Public Tickets
adaparisi
video preview on hover thumbnailClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2024 at 2:06am
4
Most recent comment from PenciDesign Supporter:Hi,This feature doesn't affect the page speed; the video only loads when the user hovers over the featured image.Regards,PenciDesign.
Tzahi Ganon
AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2024 at 1:57am
2
Most recent comment from PenciDesign Supporter:Hi,If you want to use the AMP, please install the Penci Soledad AMP by going to Appearance → Install Plugins.Regards,PenciDesign.
robertoinarte
Issue with Removing Billing Fields in WooCommerce Checkout PageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2024 at 2:52pm
2
Most recent comment from PenciDesign Supporter:Hi,In this case, I recommend that you install the Flexible Checkout Fields plugin from this link: https://wordpress.org/plugins/flexible-checkout-fields/This lightweight plugin allows you to easily tu ...
KeepCoolAddiction
Produits imagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 7, 2024 at 10:31am
3
Most recent comment from KeepCoolAddiction:Hi,
Thank a lot for your support, but i rollback the previous version and everythings works fine.
Have a good day
Stéphane
Ivan Boscan
Is about the Soledad-Time Magazine templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 8:33pm
5
Most recent comment from Ivan Boscan:Hi, I can see that the problem has been solved. Thank you so much for your valuable help!
monicabruni
Hamburger Menu not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 6:00pm
7
Most recent comment from monicabruni:Thanks, now it's working.Best Regards
jamesnguyen1
Pop-Up controlsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 5:58pm
2
Most recent comment from PenciDesign Supporter:Hi,This pop-up might be associated with one of your installed plugins; it does not come from the Soledad theme.Regards,PenciDesign.
vipinkumarseo
penci aiClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 1:13pm
14
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Social Media: change the social media profile URL at this panel.Regards,PenciDesign.
news784svg
PHOTOSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 1:07pm
2
Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and the image is already displayed as full width. Please refer to this screenshot for confirmation: https://imgur.com/a/tSa1vfXRegards,PenciDesign.
theorganisedhousewife
Copying one site to anotherClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 4:35am
7
Most recent comment from theorganisedhousewife:thank you, you may close this ticket now.
littlepellizza
penci heading block styleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 2:07am
18
Most recent comment from PenciDesign Supporter:Hi,This appears to be a cache issue.
Please clear all site caches and your browser cache, and then check again.Regards,PenciDesign.
Arturo AR
Translate OptionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 6, 2024 at 12:43am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Quick Text Translations: translate all the theme text at this panel.Regards,PenciDesign.
zahranaiman
theme UpdatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2024 at 2:20pm
2
Most recent comment from PenciDesign Supporter:Hi,Please refer to the document below to understand how to update the Soledad theme to the latest version.How to Update A Premium WordPress Theme to the Latest Version?Regards,PenciDesign.
Mandy
Remove DNS PrefetchClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2024 at 7:55am
3
Most recent comment from Mandy:Perfect, thank you!
Erik
Get rid of unwanted element and reorder informationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 5, 2024 at 1:55am
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site. Please try disabling all Elementor addons that include popup features and then check again. This seems to be a JavaScript conflict arising from one of the Elementor add ...