Public Tickets
Erik
Site Login ModalClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 11, 2024 at 5:14pm
6
Most recent comment from PenciDesign Supporter:Hi,You can edit this file:
wp-content/themes/soledad/inc/login-popup.phpRegards,PenciDesign.
mrpkc
Infinite scroll errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 11, 2024 at 11:42am
4
Most recent comment from PenciDesign Supporter:Hi,Please send me the URL or WordPress admin account,I need to check it on the live site.Regards,PenciDesign.
megm
Featured SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 11, 2024 at 1:42am
6
Most recent comment from PenciDesign Supporter:Hi @Kaja Kowalski,Please create a new private ticket with your site URL and WordPress admin account.I'll log in and help you check it.Regards,PenciDesign.
Samane
Share link in hamburger menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 10, 2024 at 7:05am
2
Most recent comment from PenciDesign Supporter:Hi,
Please check the screenshot below to understand how to remove the Header Builder element:
Regards,PenciDesign.
jamesnguyen1
Category ControlsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 10, 2024 at 3:32am
6
Most recent comment from PenciDesign Supporter:Hi,Please change the screen options like the screenshot below:Regards,PenciDesign.
lquintana75
Menu that appears on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2024 at 6:36pm
4
Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.
Dan Turner
Favicon not showingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2024 at 6:31pm
2
Most recent comment from PenciDesign Supporter:Hi,I have checked your site, and the problem is that the favicon image URL was loaded under HTTP, while all browsers need to load the HTTPS protocol.
In this case, please install the Really Simple SSL ...
jamesnguyen1
Ad RotatorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2024 at 1:09am
2
Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad only supports adding the simple ads code via dashboard → Soledad → Ads manager.In your case, please try to install the AdRotate Banner Manager plugin at this link ...
Patrice Greanville
Change Author box locationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 8, 2024 at 4:41pm
3
Most recent comment from Patrice Greanville:Thank you very much.
nikkatsougris
Installing Crashed the websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2024 at 1:43pm
10
Most recent comment from PenciDesign Supporter:Hi,You should use PHP 8.0Regards,PenciDesign.
chaungkuoming
how to change button colorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2024 at 12:42pm
5
Most recent comment from chaungkuoming:Oh, okay. I have no question. thanks.
3bitscontacto
Elementor ProClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2024 at 11:00am
18
Most recent comment from 3bitscontacto:Hello, Already solved. Thank you so much for your support and your patience.Have a good day :)
leires
Website is slow and often has problems establishing a connection to the databaseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2024 at 1:55am
7
Most recent comment from PenciDesign Supporter:Hi,1. Please follow the document at this link to understand how to speed up your site: https://soledad.pencidesign.net/soledad-document/#speed-optimization2. Regarding the issue of establishing a conn ...
lionden
Footer duplicatedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2024 at 8:14pm
9
Most recent comment from lionden:Awesome! Thank you so much for your help with this issue!
GuanRu Peng
the reading timeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2024 at 3:36pm
2
Most recent comment from PenciDesign Supporter:Hi,You don't need to install any extra plugins because Soledad already includes this feature.Please go to Appearance → Customize → General → General Settings: turn on the "Estimate Reading ...