Public Tickets
pchhuaraca
No me permite editarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 29, 2023 at 4:04am
5
Most recent comment from pchhuaraca:Thank you so much. Add Attachment
Rameshwor Dahal
Title Not showing with proper settingsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 10:25pm
2
Most recent comment from Rameshwor Dahal:Solved the post Used the following solution:
https://pencidesign.ticksy.com//ticket/3346564/But doing so is also displaying page title soledad_home. I had to make it blank title for homepage
LillaGreen
Table of ContentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 6:46pm
5
Most recent comment from LillaGreen:Than you very much! Have a great evening :)
ahmedabdo1
Cannot load to customize siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 5:09pm
4
Most recent comment from PenciDesign Supporter:Hi,You can translate all the theme text by going to Appearance → Customize → Quick Text Translations.Regards,PenciDesign.
laugher
404Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 3:46pm
8
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Speed Optimization → Optimize CSS → tun on the "Disable Delay Loading Icon Fonts" option.Clear all the site caches and then check again.Regards,PenciDe ...
kafushedi
Import Demo Data FailedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 3:37pm
8
Most recent comment from PenciDesign Supporter:Hi,The problem may be your hosting blocking the connection to our demo server, so you need to contact the hosting supporter about this issue.Regards,PenciDesign.
aniquevn
FontsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 2:09pm
3
Most recent comment from aniquevn:Thanks!
bassili
Invalid purchase codeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 1:50pm
2
Most recent comment from PenciDesign Supporter:Hi,I've activated the license code for your site.Please check.Regards,PenciDesign.
junaidbht
not getting installedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 28, 2023 at 9:42am
2
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file. Please follow the document at this link to understand how to upload the theme correctly: https://soledad.pencidesign.net/soledad-document/#i ...
Alex
Logo beim Dark ModusClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2023 at 4:43pm
6
Most recent comment from PenciDesign Supporter:Hi,You need to upload the logo for the dark version by going to Appearance → Customize → General → Dark Mode → Logo for Dark Mode.Regards,PenciDesign.
Yekta Habibi
import demo incorrectlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2023 at 4:20pm
36
Most recent comment from PenciDesign Supporter:Hi,About this issue, please try to sign in to your Envato account and then check again.Regards,PenciDesign.
curiouscyn
can't updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 27, 2023 at 3:52pm
6
Most recent comment from curiouscyn:Thank you so much! I'm updated and up and running!Cynthia
Alex
Theme settingsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2023 at 4:50pm
2
Most recent comment from PenciDesign Supporter:Hi,1. You can enable the dark mode by going to Appearance → Customize → General → Dark Mode: Turn on the "Enable Dark Mode Switcher" option,2. About the theme font size, you can customize it by ...
tanin
custom footerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2023 at 4:19pm
2
Most recent comment from PenciDesign Supporter:Hi,Do you install any template builder plugins? The current footer on your site was overwritten by one of the installed plugins, so all the settings you've config on the customizer can't app ...
worldsitepartners
security pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 26, 2023 at 3:48pm
2
Most recent comment from PenciDesign Supporter:Hi,If you're running your website under the shared hosting, you should install one of these security plugins:- Sucuri Security- Wordfence SecurityRegards,PenciDesign.