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Public Tickets

Sam Help with headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2023 at 12:35am   11 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Plugins: deactivate the "Penci Soledad AMP" plugin.Regards,PenciDesign. René Where is it now that I change where there are snaps to another nameClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 1:33pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → General → Site Title: change this text on this option.Regards,PenciDesign. melinamzk Publishing failed. the response is not a valid JSON responseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 7:34am   4 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... iedyweb Meta DescriptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 4:33am   6 Most recent comment from PenciDesign Supporter:Hi,The Soledad theme doesn't affect the meta value on the header. It was managed by WordPress and an SEO plugin.In this case, you need to wait for Google to re-index your site and check again.Reg ... Aruba Native Update error - 19th September 2023Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2023 at 1:50am   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... laugher Image LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 6:34pm   3 Most recent comment from laugher:I found another solution. Image setting block, from big to real size. Here: tim-nieuwpoort Image filters media (ticket #3441628)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 2:06pm   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... usuzawa Can't work Activation codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 12:06pm   2 Most recent comment from PenciDesign Supporter:Hi,I've activated your site.Please check.Regards,PenciDesign. mohamedSEO need shortcode for latest posts to add in tabsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 12:04pm   2 Most recent comment from PenciDesign Supporter:Hi,About this case, please read the document at this link: https://elementor.com/help/tabs-widget/Regards,PenciDesign. B Buijs Soledad facebook page boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 12:02pm   5 Most recent comment from B Buijs:Oh my,must be my catching again, sorry and thx for checking! bigdum Replacing Featured Image with Featured VideoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 12:01pm   4 Most recent comment from PenciDesign Supporter:Hi,This is a video post format, please read the document details at this link: https://soledad.pencidesign.net/soledad-document/#post-formatRegards,PenciDesign. Jonathan Google Ads interrupting Top Bar on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 10:31am   5 Most recent comment from Jonathan:I thought that might be the case, thanks anyway. I'll just turn this ad off. ssunny1010s Can Not change Accent ColorsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 21, 2023 at 8:43am   3 Most recent comment from ssunny1010s:Thanks PaxosMagazine First page displayedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 20, 2023 at 4:16pm   2 Most recent comment from PenciDesign Supporter:Hi,Can you send me the video demo or the live preview URL?In general, you can create a page effect by following the document at this link: https://elementor.com/help/page-transitions/Regards,PenciDes ... sparkylab Issues with layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 20, 2023 at 4:15pm   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...