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Public Tickets

megm Featured SliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 1:42am   6 Most recent comment from PenciDesign Supporter:Hi @Kaja Kowalski,Please create a new private ticket with your site URL and WordPress admin account.I'll log in and help you check it.Regards,PenciDesign. Samane Share link in hamburger menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2024 at 7:05am   2 Most recent comment from PenciDesign Supporter:Hi, Please check the screenshot below to understand how to remove the Header Builder element: Regards,PenciDesign. jamesnguyen1 Category ControlsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2024 at 3:32am   6 Most recent comment from PenciDesign Supporter:Hi,Please change the screen options like the screenshot below:Regards,PenciDesign. lquintana75 Menu that appears on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 6:36pm   4 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. Dan Turner Favicon not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 6:31pm   2 Most recent comment from PenciDesign Supporter:Hi,I have checked your site, and the problem is that the favicon image URL was loaded under HTTP, while all browsers need to load the HTTPS protocol. In this case, please install the Really Simple SSL ... jamesnguyen1 Ad RotatorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 1:09am   2 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad only supports adding the simple ads code via dashboard → Soledad → Ads manager.In your case, please try to install the AdRotate Banner Manager plugin at this link ... Patrice Greanville Change Author box locationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 8, 2024 at 4:41pm   3 Most recent comment from Patrice Greanville:Thank you very much. Stacey shortcode and languageClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 8, 2024 at 1:29am   2 Most recent comment from PenciDesign Supporter:Hi,You can paste the shortcode for the main languages, then translate this shortcode to another language by going to WPML → String Translations.Regards,PenciDesign. nikkatsougris Installing Crashed the websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 7, 2024 at 1:43pm   10 Most recent comment from PenciDesign Supporter:Hi,You should use PHP 8.0Regards,PenciDesign.  chaungkuoming how to change button colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 7, 2024 at 12:42pm   5 Most recent comment from chaungkuoming:Oh, okay. I have no question. thanks. 3bitscontacto Elementor ProClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 7, 2024 at 11:00am   18 Most recent comment from 3bitscontacto:Hello, Already solved. Thank you so much for your support and your patience.Have a good day :) leires Website is slow and often has problems establishing a connection to the databaseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 7, 2024 at 1:55am   7 Most recent comment from PenciDesign Supporter:Hi,1. Please follow the document at this link to understand how to speed up your site: https://soledad.pencidesign.net/soledad-document/#speed-optimization2. Regarding the issue of establishing a conn ... lionden Footer duplicatedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 6, 2024 at 8:14pm   9 Most recent comment from lionden:Awesome! Thank you so much for your help with this issue! GuanRu Peng the reading timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 6, 2024 at 3:36pm   2 Most recent comment from PenciDesign Supporter:Hi,You don't need to install any extra plugins because Soledad already includes this feature.Please go to Appearance → Customize → General → General Settings: turn on the "Estimate Reading ... Pantelis Tampakopoulos Disable CommentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 6, 2024 at 3:33pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Discussion: uncheck the "Allow people to submit comments on new posts" option.Regards,PenciDesign.