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Public Tickets

Erik penci header builderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2024 at 6:04pm   3 Most recent comment from Erik:Thank you.   Nuno Bexiga Remove White Excessive Space on HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2024 at 3:40pm   3 Most recent comment from Nuno Bexiga:Thank you!It fixed the issue! ;)  taniawilliams Penci AI SmartContent Creator relative to Australia onlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2024 at 2:13am   4 Most recent comment from PenciDesign Supporter:Hi,The current version of OpenAI does not support the code for this language. We will check and add support for it as soon as possible once it is available.Regards,PenciDesign. M. Kaba How to edit footerClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 14, 2024 at 8:53am   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Widgets: expand the Footer Columns on this page to modify the footer widget content,2. You can customize the footer style by going to Appearance → Customize → Foo ... auxer How to move title to below feature image instead of on the image?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2024 at 8:26am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn on the "Move Categories, Post Title, Post Meta To Bellow Featured Image" option.Regards,PenciDesign. Mario Theme install refusedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 10:09am   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document details at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationIf you are unable to configure it yourself, p ... Pawel Gontarej Some blocks are not displayedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 8:10am   5 Most recent comment from Pawel Gontarej:Thnx!Now I have to find another way to make internal linking. Thanx for helpPawel. CalculatedTraveller Soledad Manage Image Sizes & WP Media SettingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 1:17am   4 Most recent comment from PenciDesign Supporter:Hi,1. You can manage all the image sizes by going to Appearance → Customize → General → Manage Image Sizes,2. Generally, you shouldn't disable any image sizes because Soledad contains numer ... Paulina Briones Homepage images incorrect resolutionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 4:18pm   11 Most recent comment from PenciDesign Supporter:Hi,This is a problem with one of your installed plugins. Soledad theme can't modify the image quality.To troubleshoot this, please disable all plugins (except for the ones that come with the Sole ... Samane Vertical ScrollingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:49pm   6 Most recent comment from PenciDesign Supporter:Hi,I checked your site but haven't found any issue with the scroll features. Have you checked your site on another PC or checked another site?Please also go to Appearance → Customize → Genera ... Lella Upgrade of SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:43pm   7 Most recent comment from PenciDesign Supporter:Hi,We'll re-check it on my testing site and then update Soledad as soon as possible.Regards,PenciDesign. Marina747 Elementor featuresClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 1:29am   4 Most recent comment from PenciDesign Supporter:Hi,You can enable all these features without any risk.Regards,PenciDesign. ninjacon Content (text) not visible or brokenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 5:32pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please go to Appearance → Customize → Single Posts → General → Turn off the "Enable Font Size Changer" option.Regards,PenciDesign. Erik Site Login ModalClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 5:14pm   6 Most recent comment from PenciDesign Supporter:Hi,You can edit this file: wp-content/themes/soledad/inc/login-popup.phpRegards,PenciDesign. mrpkc Infinite scroll errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 11:42am   4 Most recent comment from PenciDesign Supporter:Hi,Please send me the URL or WordPress admin account,I need to check it on the live site.Regards,PenciDesign.