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Public Tickets

Lloyd Site crash when updating soledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 3, 2023 at 4:30pm   5 Most recent comment from PenciDesign Supporter:Hi,I've fixed this error for your site.The problem is that you've used the outdate version of the PHP.Please update the PHP version on the server to 7.4 or 8.0 to get better compatible with ... planfultravel My edits disappearedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 3, 2023 at 12:35pm   4 Most recent comment from PenciDesign Supporter:Hi,I've restored and config the header for your site by going to Appearance → Customize → Logo & Header → Header Builder.Please check.Regards,PenciDesign. vannam860 error can't use the page on mobile devicesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 3, 2023 at 9:25am   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that the Google Mobile crawler can't read the CSS files on your site, so it will mark as not mobile-friendly.You can read the technical reply here: https://webmasters.stackexcha ... KeviinP Slider RevolutionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 2, 2023 at 10:54am   20 Most recent comment from KeviinP:Hello, Thanks for your help, the problem is solved!  Marina747 Create How toClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 2, 2023 at 8:56am   7 Most recent comment from PenciDesign Supporter:Hi,I don't know the exact time. You can use an alternative plugin that already includes this feature with the Soledad.I'll update this ticket when it is available.Regards,PenciDesign. cyberyugun Fill ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 2, 2023 at 7:22am   6 Most recent comment from cyberyugun:i need set slug category on Customize --> Homepage --> Featured Categories --> List Featured Categoriesi already solved itthanks cyberyugun Filter ActionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 1, 2023 at 5:05pm   2 Most recent comment from PenciDesign Supporter:Hi,Following your request, please install the Admin Columns plugin here: https://wordpress.org/plugins/codepress-admin-columns/Regards,PenciDesign. dottieschrock Trying to add footer sign-up formClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 1, 2023 at 4:57pm   8 Most recent comment from PenciDesign Supporter:Hi,Please paste the full code at this link: https://rentry.co/ and send me a link, I'll check and help you edit it.Regards,PenciDesign. celinahex Sidebar headersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 1, 2023 at 4:54pm   2 Most recent comment from PenciDesign Supporter:Hi,You can use the insert the mailerlite shortcode in to the HTML widget and put the heading title in the HTML widget title option field.Regards,PenciDesign. Create-X Strange Scroll On Mobile for Sticky HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 1, 2023 at 1:47am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @keyframes mobilesticky {     from {         transform: translateY(-50px);         opa ... Marina747 Social icons on headersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 30, 2023 at 4:58pm   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance > Customize > Logo & Header > Main Bar & Primary Menu: turn off the "Enable Social Icons on Main Bar" option,2. Maybe something is wrong with the WP-JSON or another plu ... StevePinkman spacingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 30, 2023 at 2:19pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: body {    --pchd-mg: 60px;}Change 60px to the spacing you want to show.PenciDesign,Best Regards. Felina Homepage Mobile DeviceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 29, 2023 at 1:38am   4 Most recent comment from PenciDesign Supporter:Hi,1. Please read the document here to understand how to config it with the Elementor: https://elementor.com/help/mobile-editing/2. You can also send me the WordPress admin account, and I'll cre ... JBMann Social Icons RemoveClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 28, 2023 at 2:54pm   18 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Colors > General Text Colors: change the color on this option.PenciDesign,Best Regards. Marion Richter categorie html descriptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 28, 2023 at 12:33pm   2 Most recent comment from PenciDesign Supporter:Hi,Please send me the URL that related to this issue, I'll check and then send you a quick solution.PenciDesign,Best Regards.