Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

rahulihpl Very slow site 7 backendClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2023 at 5:48pm   6 Most recent comment from PenciDesign Supporter:Hi,Have you checked your internet connection? I've checked your site in the backend & front end, and all the pages loading properly without any delay. Here is a result from the Google PageSpeed: ... quang10588 Quang Pham Error when activated Speed OptimizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2023 at 10:07am   2 Most recent comment from PenciDesign Supporter:Hi, In this case, please add the following content to the wp-config.php file: set_time_limit(30000); define('WP_MEMORY_LIMIT', '512M'); Regards,PenciDesign. camosher Mosher CommentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2023 at 12:59am   4 Most recent comment from PenciDesign Supporter:Hi, I've enabled the comment by going to dashboard > Settings > Discussion > uncheck the "Automatically close comments on posts older than x days" option. Regards,PenciDesign. Alex White screen for non-login in users when Penci Performance plugin activeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2023 at 7:47pm   7 Most recent comment from Alex:Wow!Awesome support. Thank you! AnneBivans Posts pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2023 at 7:37pm   3 Most recent comment from AnneBivans:Thank you. I found out that I had marked one of the posts as "sticky".  I didn't know at the time that it meant it would always appear at the top. It appears that I fixed it. Thank you so much ... Glodi Lundaya Badibanga Nothing workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 12, 2023 at 6:53am   2 Most recent comment from PenciDesign Supporter:Hi, Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress, Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classic-wi ... Henry Theme activationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2023 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... creps Text To Speech - TranslationsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 11, 2023 at 12:37am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of the Penci Text To Speech plugin doesn't support multilanguage sites.We'll research & add this feature in the future theme update.Regards,PenciDesign. Studio TekHaz maintenance and update requestClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2023 at 4:52pm   4 Most recent comment from PenciDesign Supporter:Hi,1. If you want to improve the pagespeed loading time of your site, please follow the instruction on this link: https://soledad.pencidesign.net/soledad-document/#speed-optimization2. In case you can ... pirasfilippo Logo sizesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2023 at 12:53am   12 Most recent comment from PenciDesign Supporter:Hi,Please modify the code like the following below: #header {  margin-bottom: 56px;}Regards,PenciDesign. otakuapologist Weird redirect in galleries.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2023 at 1:11pm   19 Most recent comment from otakuapologist:Thank you. I think the issue is resolved now. I will come back if there is something more. Thanks so much! koshung theme modifyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2023 at 10:02am   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance > Customize > Logo & Header > Main Bar & Primary Menu: turn on the "Disable Header Search" option,2.  Navigate to Customize > General > Like Posts & Social Sharing: enab ... Virginie LEFORT HOMEPAGEClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2023 at 9:55am   2 Most recent comment from PenciDesign Supporter:Hi,This demo was built with the Customizer settings, so if you want to edit it with the Elementor, you need to import this demo via Elementor Library Block by following the video document below:Regard ... gotitgraphics Facebook SharingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2023 at 12:54am   2 Most recent comment from PenciDesign Supporter:Hi,Your site contains the SSL issue, please try to install the Really Simple SSL plugin and then check again: https://wordpress.org/plugins/really-simple-ssl/Regards,PenciDesign. mharrisbb1984 my category pages are blank except for headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 9, 2023 at 12:53am   30 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .penci-pagination span {    font-size: 18px;}Change 18px with the font size you want to show.Regards, ...