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Public Tickets

mathdot Twitter connect not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2023 at 1:47am   2 Most recent comment from PenciDesign Supporter:Hi,In this case, you need to upgrade your Twitter account to the premium to get the access token.Here is a notice about this problem from Envato: https://forums.envato.com/t/important-notice-for-code- ... David Gould Gould Elementor not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 18, 2023 at 1:43am   3 Most recent comment from PenciDesign Supporter:Hi,Yes. Some Elementor beta features don't work with the current Soledad, you need to disable the "Global Style Guide".We'll update this ticket when this feature is compatible with the Soled ... Kevin How to add my Social Medium to the buttonsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 17, 2023 at 3:56pm   5 Most recent comment from Kevin:Hello,Thanks for your reply! now the issue is solved.Best Regards,Kevin Jaydip Podcast Default Image SetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 17, 2023 at 11:20am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of the Penci Podcast plugin doesn't include the default featured image, you need to upload it when adding/editing the podcast item.Regards,PenciDesign. moritz WhatsApp Image Thumbnail View, not showingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 17, 2023 at 2:22am   6 Most recent comment from PenciDesign Supporter:Hi, Regarding WhatsApp, their image requirements and recommendations are different from that of Facebook. Unfortunately, we were unable to find an official guideline for the image requirements for Wha ... jh131 popular post order number styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 6:43pm   3 Most recent comment from jh131:Thank you! Jaydip Footer Social Icon and live streaming in left sidebar topClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 4:59pm   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Footer → General: turn off the "Disable Footer Social Icons" option,2. If you want to show the social on the sidebar, please go to Appearance → Widg ... nikolina2020 Instagram previewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 4:05pm   12 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .footer-instagram.penci-top-instagram h4.footer-instagram-title {    display: none;}Regards,PenciDesi ... Jaydip i don't understand where the post below the latest post comes from,Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 2:30pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Footer → General: turn off the "Disable Footer Social Icons" option.Regards,PenciDesign. Fjura Limit character count in commentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 1:42pm   3 Most recent comment from Fjura:thank you, worked.  tdkevin LicenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 2:30am   4 Most recent comment from PenciDesign Supporter:Hi @anonnow, Please create a new ticket with your license code. Regards,PenciDesign. Daoie LicenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 16, 2023 at 2:29am   4 Most recent comment from PenciDesign Supporter:Hi @anonnow,Please create a new ticket with your license code.Regards,PenciDesign. ozansalcii Liked Post BugClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2023 at 4:47pm   2 Most recent comment from PenciDesign Supporter:Hi,About this issue, please wait for our team to improve it in the future theme update.Regards,PenciDesign. RohittSingh Show Excerpt for Small Post TypeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2023 at 11:21am   8 Most recent comment from PenciDesign Supporter:Hi,You can check the layout that supports the post descriptions like the screenshot below:Regards,PenciDesign. linhoday comment section in post pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 15, 2023 at 5:14am   2 Most recent comment from linhoday:oh! is it because I did not reply to the comment? I reply the comment and the "loading" text was removed