Public Tickets
Seb-001
Elementor Custom HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2022 at 2:51am
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, you can't build the custom header this way. Penci Header Builder doesn't support content from Elementor.Regards,PenciDesign.
angemman
Header on Archive PagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2022 at 9:23am
5
Most recent comment from angemman:Hello! Thank you! You may now close this ticket.
sinanbardan
Changes not visible on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2022 at 6:08am
14
Most recent comment from PenciDesign Supporter:Hi,I've written in the previous reply, that you need to change the font size for mobile or another device with the Elementor plugin.Please clear all the browser cache then check again.Regards,Pen ...
Nisal
Like featureClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 3, 2022 at 10:33am
2
Most recent comment from PenciDesign Supporter:Hi,If you want to show the social share & like feature, please use the Penci Latest Post feature instead of Penci Big Grid on Elementor.Regards,PenciDesign.
mailyhoang24
Remove related post for a postClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2022 at 6:42pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Inline Related Posts: select "None" at the "Add Inline Related Posts Before/After Post Content?" option.Regards,PenciDesign.
laugher
site speedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2022 at 12:20am
8
Most recent comment from PenciDesign Supporter:Hi,You can change W3TC by WP Fastest Cache or any cache plugin if this conflict with your site/server settings.Regards,PenciDesign.
humphrey_wampula
CAN'T FIND HOW TO REMOVE BANNER AND LOGO BELOW HEADER MENUClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2022 at 8:12pm
11
Most recent comment from humphrey_wampula:Wow! Its fixed. Thank you very much for your timeliness. You bet we will be renewing support for your theme. We appreciate the assistance.
Trust_supplement
CartflowsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2022 at 5:50pm
7
Most recent comment from Trust_supplement:This one work! Thank you for your help! :)
Aybers
Twitter Large ImageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 31, 2022 at 2:30pm
2
Most recent comment from PenciDesign Supporter:Hi,I've checked your site on https://cards-dev.twitter.com/validator, and your site image loading properly.Please check again.Regards,PenciDesign.
humphrey_wampula
MEGA MENU STOPPED WORKING AFTER LAST UPDATEClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 30, 2022 at 8:06pm
3
Most recent comment from humphrey_wampula:No problem. I fixed the issue. Turns out the site had malware in the htaccess file.
vanessa_ball
Images not loading on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 30, 2022 at 7:09pm
8
Most recent comment from PenciDesign Supporter:Hi,I've modified some code on the Penci Shortcode & Performance plugin and will add the new option in the future plugin update.Regards,PenciDesign.
camosher Mosher
SidebarClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 3:49pm
6
Most recent comment from camosher Mosher:I found it.
Maxivillus
TAG filterClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 3:15am
2
Most recent comment from PenciDesign Supporter:Hi,The clear add button only displays when the active filter is activated. For example: when you select the product variation filter, category, tags, ...Regards,PenciDesign.
taeinkyun
Error 500Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated May 28, 2022 at 1:13am
6
Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins has a conflict with the Elementor. Please try to disable all plugins (exclude the plugins that come with Soledad), then re-enable them one by one t ...
SDial
wp 6.0Closed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated May 28, 2022 at 12:59am
2
Most recent comment from PenciDesign Supporter:Hi,Yes. You can update your site to the latest version of WordPress without any risk.Regards,PenciDesign.