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Public Tickets

mlagonissi YOUTUBE VIDEO DO NOT PLAY TO SMARTPHONESClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 2, 2022 at 8:09am   6 Most recent comment from PenciDesign Supporter:Hi,Yes. You should click this button after updating the theme/plugins to the latest version.Regards,PenciDesign. KeviinP TOC mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 2, 2022 at 7:37am   3 Most recent comment from KeviinP:Hello, Thank you very much, the support is awesome!Regards,Kévin mlagonissi SPACES BETWWEN LINESClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 2, 2022 at 7:00am   4 Most recent comment from mlagonissi:forget it! The issue was solved when you clear the critical cashe.!!ThanksYoy may close the ticket.  bikehabits Access token Soledad Instagram FeedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 2, 2022 at 1:46am   10 Most recent comment from PenciDesign Supporter:Hi @alendra11,Please go to dashboard → Soledad → Connect Instagram: you can't delete the current access token, but you can click the link on this screen to connect to another account.Regards, ... Valérie Dubach How to personalize the footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 1, 2022 at 8:39am   2 Most recent comment from PenciDesign Supporter:Hi,The problem because you've not enabled the footer widgets on your site.Please go to Appearance → Customize → Footer → Footer Widgets Area: turn off the "Disable Footer Widget Area" and t ... SDial malware detected in penciframework phpClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 31, 2022 at 4:14pm   3 Most recent comment from SDial:Thanks for the quick response! KeviinP Only stiky headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 31, 2022 at 1:06am   5 Most recent comment from KeviinP:Hi,Thank you very much, the problem is solved!Regards,Kévin Malisha Mendis HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 31, 2022 at 12:46am   4 Most recent comment from PenciDesign Supporter:Hi,You can hide breadcrumbs for the entire site by going to Appearance → Customize → General → General Settings → Disable Breadcrumb.Regards,PenciDesign. thomasgaschignard Implement elementor headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2022 at 11:55pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, just config the Header & Footer by following the document here: https://elementor.com/blog/header-footer-builder/, then send me a WordPress admin account in a PRIVATE reply. I' ... chrisblend AMP and MOBILE FRIENDLY problemsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2022 at 10:22pm   8 Most recent comment from PenciDesign Supporter:Hi,You can keep all the settings like your screenshot.Regards,PenciDesign. Thomas Boxed Content with Sidebar in one specific page not workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 30, 2022 at 4:39pm   27 Most recent comment from Thomas:Great, then i will go ahed during the weekend and in case of errors or problems i will let you know. But i hope that all will be fine now. As soon all will be done on the live page i will rate the The ... KeviinP Topbar add widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2022 at 10:40am   7 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, all the elements now display properly. I'll close this ticket.Please create a new ticket if your site has another problem.Regards,PenciDesign. enggkazim Penci HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2022 at 2:23am   2 Most recent comment from PenciDesign Supporter:Hi,After creating and saving the header layout, you need to assign this header by going to Appearance → Customize → Logo & Header → Header BuilderPlease take a little time to read our document h ... KeviinP penci review translateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2022 at 12:15am   4 Most recent comment from KeviinP:It's ok I found: Post Review OptionsThank kamranhere Google Pagespeed OptimizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 29, 2022 at 10:11pm   18 Most recent comment from kamranhere:I didn't install any plugins with minify options ever. I just enabled the page speed optimizations from the theme customizer according to your document. You installed the w3 cache and turned on a ...