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Public Tickets

Nisal Like featureClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 3, 2022 at 10:33am   2 Most recent comment from PenciDesign Supporter:Hi,If you want to show the social share & like feature, please use the Penci Latest Post feature instead of Penci Big Grid on Elementor.Regards,PenciDesign. mailyhoang24 Remove related post for a postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2022 at 6:42pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Inline Related Posts: select "None" at the "Add Inline Related Posts Before/After Post Content?" option.Regards,PenciDesign. laugher site speedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2022 at 12:20am   8 Most recent comment from PenciDesign Supporter:Hi,You can change W3TC by WP Fastest Cache or any cache plugin if this conflict with your site/server settings.Regards,PenciDesign. humphrey_wampula CAN'T FIND HOW TO REMOVE BANNER AND LOGO BELOW HEADER MENUClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2022 at 8:12pm   11 Most recent comment from humphrey_wampula:Wow! Its fixed. Thank you very much for your timeliness. You bet we will be renewing support for your theme. We appreciate the assistance.  Trust_supplement CartflowsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2022 at 5:50pm   7 Most recent comment from Trust_supplement:This one work! Thank you for your help! :) Aybers Twitter Large ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2022 at 2:30pm   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site on https://cards-dev.twitter.com/validator, and your site image loading properly.Please check again.Regards,PenciDesign. humphrey_wampula MEGA MENU STOPPED WORKING AFTER LAST UPDATEClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2022 at 8:06pm   3 Most recent comment from humphrey_wampula:No problem. I fixed the issue. Turns out the site had malware in the htaccess file. vanessa_ball Images not loading on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2022 at 7:09pm   8 Most recent comment from PenciDesign Supporter:Hi,I've modified some code on the Penci Shortcode & Performance plugin and will add the new option in the future plugin update.Regards,PenciDesign. camosher Mosher SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 3:49pm   6 Most recent comment from camosher Mosher:I found it. Maxivillus TAG filterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 3:15am   2 Most recent comment from PenciDesign Supporter:Hi,The clear add button only displays when the active filter is activated. For example: when you select the product variation filter, category, tags, ...Regards,PenciDesign. taeinkyun Error 500Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 1:13am   6 Most recent comment from PenciDesign Supporter:Hi,The problem is that one of your installed plugins has a conflict with the Elementor. Please try to disable all plugins (exclude the plugins that come with Soledad), then re-enable them one by one t ... SDial wp 6.0Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 28, 2022 at 12:59am   2 Most recent comment from PenciDesign Supporter:Hi,Yes. You can update your site to the latest version of WordPress without any risk.Regards,PenciDesign. jurr1488 Copy sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 12:57am   2 Most recent comment from PenciDesign Supporter:Hi,1. You can create & add the widget via Appearance → Widgets,2. Edit your homepage with the Elementor, and add the sidebar content by using the Penci Sidebar element.Regards,PenciDesign. Maxivillus WC Product sortbyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2022 at 12:54am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support this button. We'll consider adding this in the future theme update.At this time, please use the Select form to re-order the p ... bethhamidrach Your cart is emptyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 27, 2022 at 3:59pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to your dashboard → WooCommerce → Settings → Products: check the "Enable AJAX add to cart buttons on archives" option then check again.Regards,PenciDesign.