Public Tickets
deveganfijnproever
Loading imagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2020 at 3:25pm
6
Most recent comment from PenciDesign:Hi,It seems you didn't set a featured image for your posts - please edit that post and set a featured image for that post hereBest Regards,PenciDesign
KaribOpak
Problem to activate the themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2020 at 2:40pm
4
Most recent comment from PenciDesign:Hi,I've activated the theme to help you.Best Regards,PenciDesign
Ctalledo
Special CharactersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2020 at 3:04am
4
Most recent comment from PenciDesign:Hi @Yasmin,Please create a new ticket and give us more detail and we will check it to help you.Please don't put reply to tickets of other people because they will get notice email from your reply ...
ilcava
gallery page shortcodeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2020 at 3:01am
2
Most recent comment from PenciDesign:Hi,Please use "Classic" block from your editor - check this imageAnd add gallery from this block - check this image.And you can get the gallery like on the URL you sent.Also, check this video to know ...
obit8
Video doesn't workClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2020 at 2:51am
4
Most recent comment from PenciDesign:Hi,I just checked your site and I found the plugin "Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control" caused this issue. I just deactivate it and everything working fine now.Best Regards,Pen ...
dmitch92
fccf5f64-5943-44b8-ab3e-2f8e5ff560a0Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2020 at 11:46pm
2
Most recent comment from dmitch92:never mind. I figured it out and generated a new token. My issue is resolved.
webmasterVFN
Entire website width - 1400Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2020 at 7:53am
12
Most recent comment from webmasterVFN:Thanks for your support
jwadrajput
Google analytice tagClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2020 at 2:16am
2
Most recent comment from PenciDesign:Hi,I don't know where you added it before, but I think you can add it via:Customize > Logo and Header Options > Add Custom Code Inside TagCustomize > Footer Options > Google Analytics Codeor you ...
falchetto
Cannot save customization changesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2020 at 2:13am
5
Most recent comment from PenciDesign:Hi @kalunchin,That's issue with Database limit. Let's contact with your hosting provider and ask them about this.Also, in the next time, please create a new ticket, don't put reply to ...
ageingrebel
Theme ActivationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2020 at 12:17am
2
Most recent comment from ageingrebel:I've managed to successfully activate, thanks.
salzoabi
custom sidebarsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2020 at 8:18pm
2
Most recent comment from salzoabi:I found out how to add custom sidebars in Widgets .. So, you can close this ticket! :)Thank you!
yossifk
mobile inner dropdown menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2020 at 2:48pm
6
Most recent comment from PenciDesign:Hi,Oh yeah, just checked your image you sent and you've selected in wrong place.Please check again my reply and requirements update the theme to latest version first.3/ Go to Customize > Logo and ...
BlaackShadowZ
Thème travel angencyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2020 at 10:01am
1
Most recent comment from BlaackShadowZ:Problème résolu.
khemric
HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2020 at 2:28am
2
Most recent comment from PenciDesign:Hi,
Thank you for purchased our theme.
You can do that by 2 ways:
1/ Go to Customize > Standard & Classic Layouts Options > check to "Auto Render Post Excerpt"
2/ Use More element from your e ...
Marquinhos100
Google Search Console IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 11, 2020 at 3:04am
2
Most recent comment from PenciDesign:Hi,You can try add more this code to Customize > Custom CSS to fix it:
@media only screen and (max-width: 480px){
.penci-gprd-law .penci-gprd-accept{ margin-left: 0; }
.penci-gprd-law .penci-gprd-more ...