Public Tickets
Bastel_Buddies
Token does not workClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 4:13am
4
Most recent comment from PenciDesign:Hi @Soullesspix,If you can't create a new ticket, please send us an email via our contact form ( on the right side ) and we will take it a look to help you. Please don't put reply to ticket ...
rlix
search bar font/colorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 3:22am
5
Most recent comment from rlix:Thanks that worked great.
lucaviscardi
Wp head functionalityClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated December 28, 2020 at 2:06am
4
Most recent comment from Penci Design:Hi,It seems that OneSignal recommend you deactivate ctive cache plugin on your site.Please try check on your site and deactivate all cache plugin on your site.Best Regards,PenciDesign
naama30
storiesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 11:56pm
2
Most recent comment from PenciDesign:Hi,Please check thisThis plugin developed by https://amp.dev/So, it seems it needed to use with their AMP plugin: https://wordpress.org/plugins/amp/Maybe you need to find more about this with some s ...
miki31-7
Activate WPBakeryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 11:49pm
2
Most recent comment from PenciDesign:Hi,We've said about this issue in the documentation for Soledad theme here - please take it a look.Best Regards,PenciDesign
sam_opp
Update themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 11:49pm
4
Most recent comment from PenciDesign:Hi @InnaTK,Please create a new ticket with detail what's your issue and our support team will check it to help you. Don't put reply to tickets of another people because they will get notice ...
almondsurf
faviconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 8:56pm
3
Most recent comment from almondsurf:Worked perfectly! Thank you for the quick reply.I did not expect your team to reply on Christmas day. The PenciDesign theme support is the best I've ever worked with. Thank you, guys!
Andres Navarro
Siticky Sidebar in HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 2:42am
3
Most recent comment from PenciDesign:Hi,You're using Elementor to config the homepage and we've mentioned this issue on this video tutorial.Please check this video tutorial ( from 4' 00s ).You need to edit your homepage b ...
Andres Navarro
AMP with Google Analytics 4Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2020 at 2:01am
2
Most recent comment from PenciDesign:Hi,At this moment, Google Analytics 4 doesn't really for use on AMP.. So, you can't do that.https://support.google.com/analytics/thread/78279562?hl=enWe need to wait Google update more about ...
nicola85feltre
domain transfertClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2020 at 1:53am
2
Most recent comment from PenciDesign:Hi,You can do the transfer normally. Just need to make sure you've deactivate & remove the theme on old site before activate the theme on new siteBest Regards,PenciDesign
ignatescuadi25
DesignClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 24, 2020 at 3:15pm
8
Most recent comment from PenciDesign:Hi,Yes, it still works normally. You can give it a try.Best Regards,PenciDesign
akknobloch
Penci SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 24, 2020 at 4:42am
4
Most recent comment from PenciDesign:Hi,The image I sent for you is my checked on firefox I see everything still working normal.Best Regards,PenciDesign
almondsurf
Adding a buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 24, 2020 at 1:47am
8
Most recent comment from PenciDesign:Hi,If you're using this button inside posts, the CSS for links can override it.So, you can change the code to:
/* Button Syling */
a.penci-general-button,
.post-entry a.penci-general-button {
...
pbourelly Bourelly
MegamenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2020 at 3:46pm
2
Most recent comment from PenciDesign:Hi,You can't display all posts by using a category mega menu.. It will make your menu too heavy..I recommend you create categories/pages and link it to your menu to help customers can find it bet ...
KaylaF
Update tokenClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2020 at 3:31pm
4
Most recent comment from PenciDesign:Hi,I've updated the token to help you.Best Regards,PenciDesign