Public Tickets
arpita_agnihotri
Title box missingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 1:21pm
2
Most recent comment from PenciDesign:Hi,It seems you didn't update the plugins come with the theme after updated the theme.Please go to Appearance > Install Plugins > and update it ( NOT "Plugins > All Plugins" don't get wron ...
ritafant
Sharing box - Sharing countClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 1:16pm
2
Most recent comment from PenciDesign:Hi,Unfortunately, currently, this theme doesn't support this feature.Best Regards,PenciDesign
ritafant
Share box positioningClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 1:15pm
2
Most recent comment from PenciDesign:Hi,It's not the related posts from the theme and it's a hook from a plugin you're using or from your content. ( Maybe you should check what's plugin auto-renders that section )Her ...
ritafant
Issue with Soledad popular post widgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 1:12pm
2
Most recent comment from PenciDesign:Hi,The theme will auto display popular posts based on most viewed posts. If you want to see the changes better - you can change it to display popular posts by week.Best Regards,PenciDesign
Olaraouf
logo positionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 12:05pm
5
Most recent comment from Olaraouf:Thanks a lot
TAGC16
PenCi Soledad AMP - WordPress Complete AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 10:44am
2
Most recent comment from PenciDesign:Hi,Please make sure you're using the latest version of AMP plugin.To update AMP plugin, please do follow steps:
1/ Go to https://themeforest.net/ and login to the account you use to buy this th ...
creationbeaudoin
Elementor displaying ?!?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 9, 2021 at 1:45am
4
Most recent comment from PenciDesign:Hi,Thank you for let us know about this. But, I didn't see this issue when I check on my testing site, so I think you have a setting from WP Rocket has a conflict with that option.. Anyway, I wil ...
OskarErikNyberg
How to add left & right marginal for Single post on mobile? Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 8, 2021 at 3:59pm
6
Most recent comment from PenciDesign:Hi,I did it to help you. You can check again your site now. It's look better than beforeAnd you can manage the columns on the Footer here via Appearance > Widgets > check content inside sidebars ...
Agosdesign
Problem WPBakery Page BuilderClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated February 8, 2021 at 2:47pm
7
Most recent comment from Agosdesign:ok i solved it, it was a server setting. Thank you
creationbeaudoin
Merging views from bimber theme to SoledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 8, 2021 at 1:52pm
9
Most recent comment from creationbeaudoin:Oh thanks, this is insane!!! I will have some more question for you this week as I continue to customize my website. Your team is the best i've seen on themeforest so far!!
marcustw
Setting the width of the complete websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 8, 2021 at 9:35am
3
Most recent comment from marcustw:Hi.great. It work.
cris21mil
can't access customize section. Fatal error appearsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2021 at 8:02pm
4
Most recent comment from cris21mil:Yep, that's it. Working fine with the 7.4.14.that was fast. thank you!
professorshouse
http links in themeClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated February 7, 2021 at 5:23pm
2
Most recent comment from Penci Design:Hi,
Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.
Best ...
Olaraouf
Theme installation failedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2021 at 1:36pm
2
Most recent comment from PenciDesign:Hi,Your installation is wrong, you need to extract the download package and use soledad.zip file for your installation.Please check more on this guide.Best Regards,PenciDesign
nsaurin
Problem to customize the templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2021 at 1:45am
17
Most recent comment from PenciDesign:Hi @MarekKrzeminski,Please create a new ticket with more information and we will check it to help you.If you can't create a new ticket, you can send us an email via our contact formPlease don ...