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Public Tickets

My Anh Can't do the translationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 21, 2023 at 10:25am   2 Most recent comment from PenciDesign Supporter:Hi,You can translate all the theme text by going to Appearance → Customize → Quick Text Translation.Regards,PenciDesign. mcplthemeforestuser Completely Different view in Mobile - How to change Settings ?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 21, 2023 at 9:39am   9 Most recent comment from PenciDesign Supporter:Hi,The problem is that Google still serves the content from the cache.Please try to check again after 5-7 days.Regards,PenciDesign. mcplthemeforestuser Hiding Tags in the End of Single Article/Blog posts - How to ?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 21, 2023 at 9:38am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn on the "Hide Tags" option.Regards,PenciDesign. Rohan Babbar 0fdebfad-bbee-4477-befe-094ec53a74f9Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 21, 2023 at 8:43am   3 Most recent comment from PenciDesign:Hi, It seems that's a problem with the Envato API ( It's managed by Envato and we can't touch to it.. ), please try to do this way to update the theme - It's simple also: https:// ... imabeeinmybonnet Paula Table of Contents messes up the view when editing with ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 21, 2023 at 4:04am   4 Most recent comment from PenciDesign Supporter:Hi,This is a small issue of the Font Size changer issue.Please wait for our team address this issue in the future theme update.Regards,PenciDesign. 3306066634azx Website taglineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 20, 2023 at 4:13pm   4 Most recent comment from PenciDesign Supporter:Hi,Your site contains mixed content issues, so some image files can't load.Please install the Really Simple SSL plugin and follow the document at this link: https://wordpress.org/plugins/really-s ... mcplthemeforestuser Removing Additional Line in Category postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 20, 2023 at 10:52am   2 Most recent comment from PenciDesign Supporter:Hi,Please navigate to Appearance → Customize → Custom CSS, and then insert the following custom CSS code: .penci-grid li.list-post {    padding-bottom: 0;    border-bottom: 0;}Regards,PenciD ... mcplthemeforestuser Search Bar customization - Need assistClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 20, 2023 at 8:32am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Main Bar & Primary Menu → Header Search Style: change the header style at this option.Regards,PenciDesign. LillaGreen Email to Customer "Your order..."Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 20, 2023 at 7:43am   3 Most recent comment from LillaGreen:Thank you, I will have a look :) rdspencer Cant seem to find how to activate a demo siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 20, 2023 at 5:53am   2 Most recent comment from PenciDesign Supporter:Hi,1. Please follow the document at this link to understand how to import and config the demo: https://soledad.pencidesign.net/soledad-document/#import-demo2. If you can't import it, please prov ... jonathaneesk Catergory TemplateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 20, 2023 at 5:49am   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... imabeeinmybonnet Paula Format for Taxonomy in Post Template Different FormatClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 19, 2023 at 11:36am   8 Most recent comment from imabeeinmybonnet Paula:Hi,Thank you so  much, will try it out! halimabarry Search and filterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 18, 2023 at 10:42pm   4 Most recent comment from PenciDesign Supporter:Hi,1. You can create a custom template for the custom post type by going to Post Template and then editing it with the Elementor,2. Select the template you've created by going to Appearance → C ... LillaGreen Coupon on Checkout not working properly agter adding the cssClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 18, 2023 at 5:33am   4 Most recent comment from LillaGreen:Please let me know the steps of the debug and everything you do on the staging site as well. I need to follow up all the changes - Thank you! sebastianglobai It appears that the license is associated with another domain.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 18, 2023 at 1:44am   3 Most recent comment from PenciDesign Supporter:Hi, I have revoked this license. Please register it on the new domain. In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ...