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Public Tickets

CatchingGlancesBoutique Updating ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 3, 2020 at 2:44am   2 Most recent comment from PenciDesign:Hi, We've used auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fix it yet.We're waiting for some week ... gippsonline Keeping Kaushan Script as font family on Penci Fancy HeadingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 2, 2020 at 6:06pm   2 Most recent comment from Penci Design:Hi,Please go to Dashboard > PenNews > Fonts Options then add font  you want ( Kaushan Script ), then  go to Penci Fancy Heading blocks and choose  fonthttps://prnt.sc/rrras6Best Regards,PenciDesi ... DanielleDewar Theme/plugin issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:27pm   2 Most recent comment from PenciDesign:Hi,Strange, we never get this issue before.Can you please try deactivate all plugins ( except plugins come from the theme ) and check it again without login to see it appears or not?If it works, let& ... congtv89 Font show incorrectClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:07pm   2 Most recent comment from PenciDesign:Hi,It seems you've changed the font before via Customize > General Options > "Font for Heading Title" and "Font for Body Text"And when you activate the child theme, all your customization data wi ... congtv89 test pagespeed on google so badClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:04pm   6 Most recent comment from PenciDesign:Hi,It doesn't mean you need to remove the images. Google page speed recommend you resize & optimize your imagesExample with all images on testimonial here: https://prnt.sc/rroq9wGoogle recommend ... jimbojames NavigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 3:14am   8 Most recent comment from PenciDesign:Hi,If you want to get more customization - I recommend you use Elementor to config your homepage. Let's install Elementor and check this video tutorial to know how to config homepage by use Ele ... amberpratt3 Social ButtonsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 1, 2020 at 11:22pm   5 Most recent comment from Penci Design:Hi,Please try go to Customizer > Addtional CSS then custom css to fix the issue .penci-social-buttons .fa,.penci-social-buttons .fab {    font-family:FontAwesome !important;} Best Regards,PenciDesig ... thefithappyfoodie featured image no pinClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 1, 2020 at 11:14pm   2 Most recent comment from Penci Design:Hi,Unfortunately, currently, this theme doesn't support the feature.Best Regards,PenciDesign hu_ss_am disable mobile responsive moodClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:31pm   2 Most recent comment from PenciDesign:Hi,Maybe your issue related with this ticket:https://pencidesign.ticksy.com/ticket/2345096Let's check it.Best Regards,PenciDesign dirkmuel smaller pictures in mobile themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:04pm   6 Most recent comment from PenciDesign:Hi,I can see it working fine now:https://prnt.sc/rqzswqBest Regards,PenciDesign gedlingeye Header and sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:02pm   4 Most recent comment from PenciDesign:Hi,Hmm, I don't know because I don't see your Dashboard.No problems, you can try add more this code to Customize > Custom CSS to override it: #logo{ margin: 0; } Best Regards,PenciDesign nagrasun Contact form colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 4:44pm   7 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to change it: .wpforms-confirmation-container-full, div[submit-success] > .wpforms-confirmation-container-full:not(.wpforms-redirection-mess ... Amateurblogger Widget Heading doesn't changeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 1:16pm   2 Most recent comment from PenciDesign:Hi,It seems you're using settings on wrong placesThe settings you've changed use for change heading titles for Vertical nav & Hamburger Menu - like here: http://prntscr.com/rqunkkIf you wa ... dirkmuel Theme update failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 12:54pm   2 Most recent comment from PenciDesign:Hi, We've used auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fix it yet.We're waiting for some week ... congtv89 Tab Gallery in Post not activeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 9:35am   2 Most recent comment from PenciDesign:Hi,The gallery slider doesn't apply for Single Post Template style 8.If you want to use this gallery, I recommend you edit that post > scroll down and select "Custom Single Post Template" to Styl ...