Public Tickets
driss-you
wordpress versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 27, 2020 at 3:33am
2
Most recent comment from PenciDesign:Hi,Yes, you can update your theme to latest version.Best Regards,PenciDesign
Ghunva
I couldn't change the categoriesClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 5:34pm
8
Most recent comment from Penci Design:Hi,
Please send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you.
Best ...
mzkhan
Demo Data displays code onlyClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 4:55pm
6
Most recent comment from Penci Design:Hi,Thanks you for your all feedback.We updated penci framework plugin on server, please go to Dashboard > Plugins and update pluginBest Regards,PenciDesign
vegkhana
Home page ErrorClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 4:47pm
2
Most recent comment from Penci Design:Hi,Please install and active WPBakery plugin.Make sure that you action all plugins come from PenNews theme.Best Regards,PenciDesign
ronfish25
Categories and Drop Down MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 3:26pm
3
Most recent comment from ronfish25:That wasn't the issue, but not to worry I figured out what needed to be done. It was a menu problem.Thanks
treasureseeker74
How to format and modify templateClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 27, 2020 at 3:02am
4
Most recent comment from treasureseeker74:I solved this issue. You can close this ticket. Thanks!
tonistankovic Stanković
how do make bannerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 3:24pm
6
Most recent comment from tonistankovic Stanković:OK. Thank you for your help.
oneforisrael
fix buttons design for tablet viewClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 3:08pm
2
Most recent comment from PenciDesign:Hi,You can ajust the position for tablet like you did for mobile & desktop via ElementorThat's only way because that element come from Elementor, it's not from our theme.Best Regards,PenciDe ...
magzillaj0nes
Images won't load on homepage while logged into WPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 11:47am
3
Most recent comment from magzillaj0nes:Yes! Genius as always - I knew you'd recognize the issue. Shame on my for not keeping track of all my changes.>>> for the record, I originally purchased this theme because it is so performant. I ...
Ghunva
Youtube VideoClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 8:22am
2
Most recent comment from Penci Design:Hi,Please edit edit penci slider and choose background type is youtube then insert link of videoas screenshot https://prnt.sc/s63g6zBest Regards,PenciDesign
mcullerton
Elementor conflict?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 2:40am
4
Most recent comment from PenciDesign:Hi,If you do using Elementor to config your homepage, you need go to Dashboard > Settings > Reading > Front-page Display > A Static Page > Front Page > and select the page you've edited by use El ...
Veselyivo
Can't Install the updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 26, 2020 at 2:16am
2
Most recent comment from PenciDesign:Hi,
We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company - not from us ) and it seems the updates flatform from them has issues ...
Ghunva
Duplicate installationClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 1:01am
4
Most recent comment from Penci Design:Hi,I recommend you setup multiple language on your site.Best Regards,PenciDesign
Cultures Traveled
Can't find Lazy Load optionsClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 26, 2020 at 12:58am
2
Most recent comment from Penci Design:Hi,If you want disable lazyload on your site, please go to Customize > General > Disable Lazy LoadUnfortunately, currently, we only option disable lazyload. We will consider to add more this feature ...
austyntm
Change Comment WordingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 25, 2020 at 3:11pm
4
Most recent comment from PenciDesign:Hi,Yes, it's fine to update those pluginsBest Regards,PenciDesign