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Public Tickets

driss-you wordpress versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 27, 2020 at 3:33am   2 Most recent comment from PenciDesign:Hi,Yes, you can update your theme to latest version.Best Regards,PenciDesign Ghunva I couldn't change the categoriesClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 5:34pm   8 Most recent comment from Penci Design:Hi, Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you. Best ... mzkhan Demo Data displays code onlyClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 4:55pm   6 Most recent comment from Penci Design:Hi,Thanks you for your all feedback.We updated penci framework plugin on server, please  go to Dashboard > Plugins and update pluginBest Regards,PenciDesign vegkhana Home page ErrorClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 4:47pm   2 Most recent comment from Penci Design:Hi,Please install and active WPBakery plugin.Make sure that you action all plugins come from PenNews theme.Best Regards,PenciDesign ronfish25 Categories and Drop Down MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 3:26pm   3 Most recent comment from ronfish25:That wasn't the issue, but not to worry I figured out what needed to be done. It was a menu problem.Thanks treasureseeker74 How to format and modify templateClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 27, 2020 at 3:02am   4 Most recent comment from treasureseeker74:I solved this issue.  You can close this ticket.  Thanks! tonistankovic Stanković how do make bannerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 3:24pm   6 Most recent comment from tonistankovic Stanković:OK. Thank you for your help. oneforisrael fix buttons design for tablet viewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 3:08pm   2 Most recent comment from PenciDesign:Hi,You can ajust the position for tablet like you did for mobile & desktop via ElementorThat's only way because that element come from Elementor, it's not from our theme.Best Regards,PenciDe ... magzillaj0nes Images won't load on homepage while logged into WPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 11:47am   3 Most recent comment from magzillaj0nes:Yes! Genius as always - I knew you'd recognize the issue. Shame on my for not keeping track of all my changes.>>> for the record, I originally purchased this theme because it is so performant. I ... Ghunva Youtube VideoClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 8:22am   2 Most recent comment from Penci Design:Hi,Please edit   edit penci slider and choose background type is youtube then insert link of videoas screenshot https://prnt.sc/s63g6zBest Regards,PenciDesign mcullerton Elementor conflict?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 2:40am   4 Most recent comment from PenciDesign:Hi,If you do using Elementor to config your homepage, you need go to Dashboard > Settings > Reading > Front-page Display > A Static Page > Front Page > and select the page you've edited by use El ... Veselyivo Can't Install the updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 26, 2020 at 2:16am   2 Most recent comment from PenciDesign:Hi, We’ve used auto-update platform from WP-Updates: http://wp-updates.com/ ( It’s a paid service from a third-party company - not from us ) and it seems the updates flatform from them has issues ... Ghunva Duplicate installationClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 1:01am   4 Most recent comment from Penci Design:Hi,I recommend you setup multiple language on your site.Best Regards,PenciDesign Cultures Traveled Can't find Lazy Load optionsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 26, 2020 at 12:58am   2 Most recent comment from Penci Design:Hi,If you want disable lazyload on your site, please go to Customize > General > Disable Lazy LoadUnfortunately, currently, we only option disable lazyload. We will consider to add more this feature ... austyntm Change Comment WordingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 25, 2020 at 3:11pm   4 Most recent comment from PenciDesign:Hi,Yes, it's fine to update those pluginsBest Regards,PenciDesign