Public Tickets
stas
Featured post image as a youtube thumbnailClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 11, 2024 at 12:47am
6
Most recent comment from PenciDesign Supporter:Hi,It's possible that something went wrong with your configuration, as the VafPress Post Format should be functioning correctly with all editors.Regards,PenciDesign.
stas
Home featured boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 9:17pm
5
Most recent comment from stas:Thanks
nicamstereo
Header builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 11:07am
6
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Sidebar → General → Custom Space Between Widgets: change the spacing at this option field.Regards,PenciDesign.
nefatariel
Header issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 7:36am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Header Builder → General Header Builder for All Pages: select the header layout you've imported at this option field.Regards,Penc ...
imabeeinmybonnet Paula
Issues when creating/editing posts with Elementor showing overlapping sectionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 7:31am
4
Most recent comment from PenciDesign Supporter:Hi,This is a small issue with the single font size changer.Please go to Appearance → Customize → Single Posts → General → Turn off the "Enable font size changer" option.We'll improve this ...
news784svg
customizerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 2:00am
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
cooljay183
theme problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 11:58pm
3
Most recent comment from cooljay183:Hi PenciDesign team,
Thank you for the quick response! Got it. The problem has been resolved.
Best,Alan
sprysparrow
Thank you, PenciDesign, for your support!Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 9:42am
2
Most recent comment from PenciDesign Supporter:Hi,Thank you for using our theme.Regards,PenciDesign.
LillaGreen
CLS Mobil more than 0,25Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 8:00am
5
Most recent comment from LillaGreen:Thank youTsvete
LillaGreen
How to make the all the images in my blog posts not clickable?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 7:59am
10
Most recent comment from LillaGreen:Thank you, it worksTsvete
LillaGreen
No H1 tag was found on your homepage. For the best SEO results there should be exactly one H1 tag on each pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 7:15am
3
Most recent comment from LillaGreen:Hello,Thank you -- it worksTvsete
Rob
Missing stuff in section since theme updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 2:16am
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the issue seems to be related to the Critical CSS cache files. I've cleared them. Please check again.Regards,PenciDesign.
news784svg
HEADERClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2024 at 5:32pm
2
Most recent comment from PenciDesign Supporter:Hi,In this case, please create a custom header layout by following the video document below:Regards,PenciDesign.
mardo2k2
Favicon dimensionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2024 at 2:55pm
3
Most recent comment from mardo2k2:Perfecto, muchas gracias
Paola
Site slowClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2024 at 2:47pm
8
Most recent comment from PenciDesign Supporter:Hi,The issue may arise because one of your installed plugins is not compatible with the latest version of PHP, potentially causing conflicts that lead to high CPU usage.Please consider downgrading the ...