Public Tickets
rwh201359
broken themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2023 at 3:29am
4
Most recent comment from PenciDesign:Hi,I can't login to your admin page by using the information you provided.Please check it again and make sure you sent me the account to I can login to this page:https://menszoom.com/wp-login.php ...
laugher
Color settingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2023 at 1:43am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Posts Layouts → Colors: change all the post layout elements in this section.Regards,PenciDesign.
laugher
Cache 404Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2023 at 1:40am
24
Most recent comment from PenciDesign Supporter:Hi,Maybe Google still cache the old CSS files.Please try to check again after 5-7 days.Regards,PenciDesign.
LillaGreen
Syntax Error SoledadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2023 at 1:39am
16
Most recent comment from PenciDesign Supporter:Hi,As I wrote in a previous reply: you should create a staging site and then send me the WordPress admin account. I need to check and debug all the plugins you've installed and update directly to ...
LillaGreen
Pagination on Ajax Product Tab on MobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2023 at 1:37am
14
Most recent comment from PenciDesign Supporter:Hi,I think you should create a staging site and then send me the WordPress admin account. I need to check and debug all the plugins you've installed.Regards,PenciDesign.
LillaGreen
Product Images Gallery StyleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 15, 2023 at 6:30am
3
Most recent comment from LillaGreen:yes, you were right!
beupset
Conflict with Elementor?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 5:31pm
2
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
LillaGreen
Elementro Pro CompatibilityClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 11:54am
5
Most recent comment from LillaGreen:Ok, Thank you :)
kittusiva
The header menu is not loading properly.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 5:48am
5
Most recent comment from kittusiva:I have seen the website now - My website too fast, Thank you for helppping me.
Dan Chiolan
Unable to change title font size on Penci Featured CatClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 5:20am
2
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
brihayes101
Theme colorsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 5:18am
4
Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Widgets: drag and drop the ".Soledad About Me" widget into the "Main Sidebar" area,2. Go to dashboard → Settings → General: change the site informat ...
LillaGreen
Register of New Users for Woocommerce CustomersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 1:51am
14
Most recent comment from PenciDesign Supporter:Hi,1. The current version of Solead doesn't support email verification when completed registration,2. This error doesn't appear on my testing site, so I still currently check all the plugins ...
LillaGreen
Coupon on Checkout After Full BackupClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2023 at 1:20am
2
Most recent comment from PenciDesign Supporter:Hi,Please navigate to Appearance → Customize → Custom CSS, and then insert the following custom CSS code:
.woocommerce .blockUI.blockOverlay {
display: none !important;}Regards,PenciDesign.
Emily Tallman
Disabling infinite scrollClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2023 at 10:11pm
11
Most recent comment from Emily Tallman:So far, the infinite scroll hasn't enabled itself again. But I'll let you know if it happens again. Thanks.
LillaGreen
CPU 90+ / shop and products doesn't openClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2023 at 3:37pm
3
Most recent comment from LillaGreen:You can close this ticket. thank you