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Public Tickets

chadcatchyou what is popup event "section"?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 2:17pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Promo Popup → Popup Display:→ Popup Event: After Fixed Time,→ Show After Fixed Time: enter 300000Regards,PenciDesign. beckibb2 RefundClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 12:28pm   2 Most recent comment from PenciDesign Supporter:Hi,Please wait for my team leader and Envato staff to respond to your request via email.Regards,PenciDesign. pslavov73 The package could not be installed. The theme is missing the style.css stylesheet.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 1:03am   37 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file. Please extract the downloaded file and then upload the soledad.zip file only.Please follow the document at this link: https://soledad.pencid ... ayhanbn remove category nameClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 9, 2023 at 11:30am   3 Most recent comment from ayhanbn:Thank you for your interest. I found another way. I want to share a very easy method with you. From the Settings/Permalinks menu,Go to the category foundation section. We write the (dot) sign and sav ... Rohan Babbar Color schemaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 9, 2023 at 9:45am   4 Most recent comment from PenciDesign Supporter:Hi,Your homepage content and color on the homepage was managed by the Elementor Page Builder, so please edit it with the Elementor and then check again. Here is a document detail: Regards,PenciDesign. LillaGreen Speed and Loading Breaks after adding product to CartClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 10, 2023 at 7:11am   16 Most recent comment from LillaGreen:Hi, if you change /delete/deactivate something - please make a protocol and share it with me. I have to follow up on all the changes. thank you Jan Bookmark Subscription ManagementClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 8, 2023 at 4:08pm   11 Most recent comment from Jan:Hi, everything works now :)Thank you for your help.Jan infinityandbeyond My hamburger menu has stopped workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 8, 2023 at 3:48pm   15 Most recent comment from PenciDesign Supporter:Hi, You might be currently using a child theme, as the latest version is 8.4.2.Regards,PenciDesign. LillaGreen Shop on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 8, 2023 at 2:39pm   5 Most recent comment from LillaGreen:Thank you! Dan Chiolan Responsive layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 8, 2023 at 1:53am   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... PaxosMagazine Card shopClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 8, 2023 at 1:46am   4 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... tibeta Losing all customizations every timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 8, 2023 at 1:42am   16 Most recent comment from PenciDesign Supporter:Hi,This error maybe come from one of your installed plugin.To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. ... thisworldiswide Speed OptimizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 7, 2023 at 11:55am   8 Most recent comment from jananigadu:I renewed the license. Need your support and placed ticket 3516728. Please prioritize  aitbusxyz custom slider on top of page on several pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 7, 2023 at 8:49am   13 Most recent comment from aitbusxyz:Thank you. In case anybody else follows this thread I want to complete this instruction: [ since slider is not editable when you‘re in the page editing: go to > left sidebar menu > Penci Blocks > � ... Jan Index pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 7, 2023 at 7:07am   6 Most recent comment from Jan:Thank you,You can close the ticket.Jan