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Public Tickets

Eddie Sun Lazyload and cache plugin conflictClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 14, 2024 at 2:30pm   8 Most recent comment from PenciDesign Supporter:Hi,Yes. I've turned off the "Delay all images loading in the first screen to optimize LCP value". This option will enable the lazyload features for your site.Regards,PenciDesign. Marina747 Litespeed pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 14, 2024 at 2:19am   4 Most recent comment from PenciDesign Supporter:Hi,Please check the document and screenshot detail at this page: https://docs.litespeedtech.com/lscache/lscwp/cache/Regards,PenciDesign. leadwebpraxismedia I need to update my theme to the latest versionClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 13, 2024 at 9:26am   2 Most recent comment from PenciDesign Supporter:Hi,Please follow the document at this link to understand how to update PenNews theme.How to manually update the theme to the latest version?Regards,PenciDesign. Chinonso My single posts are not displayingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 13, 2024 at 2:13am   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. darweshshngalee Edit template rightsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 13, 2024 at 2:11am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Footer → General → Footer Copyright Text: change the copyright text at this option field.Regards,PenciDesign. darweshshngalee logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 12, 2024 at 6:46pm   3 Most recent comment from darweshshngalee:Thank you, the problem has been solved Tzahi Ganon text to speechClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 12, 2024 at 1:27am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Rahul Gupta Use theme on multiple websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 3:46pm   6 Most recent comment from PenciDesign Supporter:Hi,Your site is running an outdated version of Soledad, so some functions may not be working correctly. Please follow the document below to update Soledad to the latest version:How to Update A Premium ... Michal remove authorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 2:05pm   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Single Posts → General: turn on the "Hide Author Box" option,2. The content you want to remove is included in the main post content you've added ... firosyd Shortcodes not change to HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 12:06pm   4 Most recent comment from firosyd:Yes, I ever do that procedure cache's cleaning, browser, firewall, etc, including opening on window incognito mode. It's took a long time to clean of cache so that sent you this message in ... Hana SmartListClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 9:11am   4 Most recent comment from PenciDesign Supporter:Hi,When you format the content with the smart list, the entire content structure will be reordered, and you won't be able to change it.Regards,PenciDesign. Jennifer Importing DemosClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 1:49am   2 Most recent comment from PenciDesign Supporter:Hi,I've replied to this ticket: https://pencidesign.ticksy.com/ticket/3624824/Regards,PenciDesign. Jennifer Importing DemosClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 1:49am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Menus: select the Main Menu then modify the menu items on this page.Regards,PenciDesign. Miroslav Dubina Unable to install storeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 1:48am   2 Most recent comment from PenciDesign Supporter:Hi,Can you send me more information about your site issue?You can watch the video document below:Regards,PenciDesign. WA changes using widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 9, 2024 at 11:50pm   1 Most recent comment from WA:Resolved