Public Tickets
JGSHIN
licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 11, 2024 at 5:48am
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
solarjobs
Envato Market not uploadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 11, 2024 at 12:50am
6
Most recent comment from PenciDesign Supporter:Hi,I've installed the Envato Market plugin for your site, please go to this link to configure it: https://lubeology.com/wp-admin/admin.php?page=envato-marketRegards,PenciDesign.
stas
Featured post image as a youtube thumbnailClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 11, 2024 at 12:47am
6
Most recent comment from PenciDesign Supporter:Hi,It's possible that something went wrong with your configuration, as the VafPress Post Format should be functioning correctly with all editors.Regards,PenciDesign.
stas
Home featured boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 9:17pm
5
Most recent comment from stas:Thanks
nicamstereo
Header builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 11:07am
6
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Sidebar → General → Custom Space Between Widgets: change the spacing at this option field.Regards,PenciDesign.
nefatariel
Header issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 7:36am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo & Header → Header Builder → General Header Builder for All Pages: select the header layout you've imported at this option field.Regards,Penc ...
imabeeinmybonnet Paula
Issues when creating/editing posts with Elementor showing overlapping sectionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 7:31am
4
Most recent comment from PenciDesign Supporter:Hi,This is a small issue with the single font size changer.Please go to Appearance → Customize → Single Posts → General → Turn off the "Enable font size changer" option.We'll improve this ...
news784svg
customizerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 10, 2024 at 2:00am
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
cooljay183
theme problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 11:58pm
3
Most recent comment from cooljay183:Hi PenciDesign team,
Thank you for the quick response! Got it. The problem has been resolved.
Best,Alan
sprysparrow
Thank you, PenciDesign, for your support!Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 9:42am
2
Most recent comment from PenciDesign Supporter:Hi,Thank you for using our theme.Regards,PenciDesign.
LillaGreen
CLS Mobil more than 0,25Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 8:00am
5
Most recent comment from LillaGreen:Thank youTsvete
LillaGreen
How to make the all the images in my blog posts not clickable?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 7:59am
10
Most recent comment from LillaGreen:Thank you, it worksTsvete
LillaGreen
No H1 tag was found on your homepage. For the best SEO results there should be exactly one H1 tag on each pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 7:15am
3
Most recent comment from LillaGreen:Hello,Thank you -- it worksTvsete
Rob
Missing stuff in section since theme updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 9, 2024 at 2:16am
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the issue seems to be related to the Critical CSS cache files. I've cleared them. Please check again.Regards,PenciDesign.
news784svg
HEADERClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 8, 2024 at 5:32pm
2
Most recent comment from PenciDesign Supporter:Hi,In this case, please create a custom header layout by following the video document below:Regards,PenciDesign.