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Public Tickets

LucyEdward Changes do not appearClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2024 at 8:54am   6 Most recent comment from PenciDesign Supporter:Hi,Yes, you need to rename this file after updating the Soledad theme.Regards,PenciDesign. Jon Page setupClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 30, 2024 at 2:50am   17 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → Typography → Font Size for Archive Page Title: change the font size at this option field.Regards,PenciDesign. hmarafay1956 LisenceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 29, 2024 at 8:36am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... myriem health of the siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 29, 2024 at 12:45am   2 Most recent comment from PenciDesign Supporter:Hi,Following the screenshot you sent, you can upgrade your site to WordPress 6.6 without any risk.Regards,PenciDesign. alcon_s Tablesome PluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2024 at 1:09am   5 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you fix it.Regards,PenciDesign. pixadvertising Slow loading siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 28, 2024 at 12:53am   3 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. LucyEdward Menu padding logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 27, 2024 at 3:32pm   10 Most recent comment from LucyEdward:Thank you, it works. grederflorent Elementor messing up with TOCClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 11:01pm   10 Most recent comment from grederflorent:Sure thank you for the insights, please let me know once it would be tested and then the time to get it it fixed. Have a good day.  Nonhlanhla Front End SubmissionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 10:17am   2 Most recent comment from PenciDesign Supporter:Hi,Please make sure you've followed all the steps in the video document below:Regards,PenciDesign. aftoshnfs WPBakery Page Builder pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 8:39am   4 Most recent comment from PenciDesign Supporter:Hi,You don't need to delete the current theme installation. Just re-download the "All files and documentation" file, extract it, and upload the WPBakery Page Builder from that folder.Regards,Penc ... blidanu26 Menu Always MissingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 6:47am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Mark Disable Ads on certain posts/pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 4:26am   5 Most recent comment from Mark:Excellent - Thank you.  elsatove Fonts not working Post TemplateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 12:19am   4 Most recent comment from PenciDesign Supporter:Hi, 1. For the general typography of the sidebar, please modify it by going to Appearance → Customize → General → Typography. 2. I've replied about the heading alignment in another ticket. ... elsatove Center images/elements inside Blog Post and SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 26, 2024 at 12:08am   6 Most recent comment from PenciDesign Supporter:Hi,About the sidebar heading, you can select the text-align by going to Appearance → Customize → Sidebar → General → Sidebar Widget Heading Align.Regards,PenciDesign. aftoshnfs can't install the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 25, 2024 at 10:10am   2 Most recent comment from PenciDesign Supporter:Hi,This issue is related to the server configuration. Please follow the detailed documentation at this link to understand how to resolve this case: https://www.wpbeginner.com/wp-tutorials/how-to-fix-t ...