Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

goodcarts Featured Image Auto ScaledClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2024 at 9:45am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → Custom Image Size for Featured Image: change the image size at this option field.Regards,PenciDesign. Samane Product GalleryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2024 at 9:37am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Sharon England Content Not Found - ScreenBlackClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2024 at 1:23am   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that you have configured the popup content with the wrong Penci Block ID. Please go to Appearance → Customize → Promo Popup → Popup Display → Load Popup Content Using Penci B ... Daryl Fernquist revoke purchase codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 30, 2024 at 1:21am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Jacky De Klerk Exit PopupsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 29, 2024 at 2:42pm   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support this feature.Regards,PenciDesign. Jacky De Klerk Rredirected LinkClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 29, 2024 at 1:53pm   7 Most recent comment from Jacky De Klerk:Thanks TennisLifeMagazine featured imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 29, 2024 at 4:15am   2 Most recent comment from PenciDesign Supporter:Hi,The issue arises from the Lazyload feature in the SiteGround Optimizer plugin. The Soledad theme already includes lazyload features for all images, so you need to turn it off in all the plugins you ... Sharon England Mega Menu not loading properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 29, 2024 at 12:31am   2 Most recent comment from PenciDesign Supporter:Hi, There are two ways to fix this issue: 1. Do not add any sub-menu items to the menu item that you've assigned as a mega menu. 2. Update the Soledad theme to the latest version, 8.5.1 by follo ... Lyan Penci Featured Image Overlay Elementor Webp supportClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2024 at 5:39pm   5 Most recent comment from PenciDesign Supporter:Hi @littlepellizza,Please send me your site admin account to [email protected]. I'll check and then help you.Regards,PenciDesign. CalculatedTraveller Flipboard Share ButtonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2024 at 3:12pm   5 Most recent comment from PenciDesign Supporter:Hi,Thank you for your information. I have noted it and will improve it in a future theme update.Regards,PenciDesign. wallus banner and logo displayClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2024 at 8:41am   2 Most recent comment from PenciDesign Supporter:Hi,The issue is that some images on your site are loading over HTTP while others are loading over HTTPS, which prevents the browser from rendering your images correctly. Please install the SSL Insecur ... KastriotJ ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 28, 2024 at 2:29am   2 Most recent comment from PenciDesign Supporter:Hi,All the Soledad Elementor elements are ready for translation into multiple languages.Have you read the document at this link: https://translatepress.com/translate-elementor-site/?Regards,PenciDesig ... WA Custom CSS - Table of ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 26, 2024 at 2:25pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS: add the custom CSS code in this option field.Regards,PenciDesign. Leo penci sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 25, 2024 at 5:27pm   12 Most recent comment from Leo:thx I thought it in setting > general  WA Penci BlocksClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 25, 2024 at 4:32pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Menus, select the menu items, and remove the label text as shown in the screenshot below:Regards,PenciDesign.