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Public Tickets

Tanya Penci Recipe plugin not working correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2024 at 1:47am   6 Most recent comment from PenciDesign Supporter:Hi,By default, the Soledad theme is not built for the Divi Builder, so please consider using Elementor instead.Regards,PenciDesign. Zoe Peate Blog post titles missing from homepage sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 5:39pm   4 Most recent comment from PenciDesign Supporter:HI,Could you take a little time to rate us on ThemForest?Have a good day.Regards,PenciDesign. seok80 How to set the height of Google Maps?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 3:54pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .fluid-width-video-wrapper iframe {  max-height: 320px;}Replace 320px with the height value.Regards,Pen ... kflai63 Penci ShortcodesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 12:57pm   2 Most recent comment from PenciDesign Supporter:Hi,Please navigate to Appearance → Plugins, install the Penci Shortcode & Performance plugin, and then use Classic Editor mode to find and insert the shortcode, as shown in the screenshot below:Rega ... Slapasen High LCP and bad page speedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 7:53am   14 Most recent comment from Slapasen:Thanks you so much! All clear from my side :) Great support! Gabriel Brens recomendationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 2:02am   2 Most recent comment from PenciDesign Supporter:Hi,Regarding this notice, please follow the detailed instructions in the document at this link: https://www.invicti.com/blog/web-security/disable-directory-listing-web-servers/Regards,PenciDesign. Gabriel Brens Site Health recommendationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 2:00am   2 Most recent comment from PenciDesign Supporter:Hi,You can remove this child theme file if it is not activated.Regards,PenciDesign. Gabriel Brens 443 is custom portClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi,The CURL functions are executed by PHP on your server. The Soledad theme and other plugins only use it to retrieve data from other sites. This problem is not related to the Soledad theme because we ... Gabriel Brens traslateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 1:55am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Front-end Submission → Text Translations: translate all the text in this section.Regards,PenciDesign. Gabriel Brens recommended improvements to the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 1:39am   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow this guide: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. AllyBlue78 plugin cacheClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 17, 2024 at 5:31pm   2 Most recent comment from PenciDesign Supporter:Hi,You can install the W3 Total Cache plugin, which also supports Redis caching.Regards,PenciDesign. Gabriel Brens ​Problems with Penci small list and Penci Feactures slider in ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 17, 2024 at 5:01pm   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the slider is working properly. Here is the screenshot: https://imgur.com/a/8cE0W6APlease clear all the browser caches and check again.Regards,PenciDesign. HOnza Koudelka Picture galleries have zero bottom marginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 17, 2024 at 4:48pm   4 Most recent comment from PenciDesign Supporter:Hi, I'm not sure what happened with your site before, but the original WordPress Gallery Block does not include a predefined margin value. Therefore, you should add custom CSS code to set it.Sour ... HOnza Koudelka How to avoid featured articles from appearing twiceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 17, 2024 at 4:41pm   11 Most recent comment from PenciDesign Supporter:Hi,You should modify the title and other posts properly by editing this page with Elementor. I've enabled the "Avoid Duplicate" option for all elements on this page. If you find any duplicate pos ... Gabriel Brens error continuoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 17, 2024 at 3:53pm   2 Most recent comment from PenciDesign Supporter:Hi,This issue is related to the MySQL server on your hosting. Please forward it to the hosting support team to get an efficient solution.Regards,PenciDesign.