Public Tickets
myriem
Big gap between blocks on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 6:13am
2
Most recent comment from PenciDesign Supporter:Hi,I've edited your page with the Elementor Page Builder.
Please watch this video to understand how to configure it: https://streamable.com/t0vhuzRegards,PenciDesign.
myriem
problem on page when adding penci blocksClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 5:39am
11
Most recent comment from myriem:Hello,Thank you for your help !Kind regards
Jakub Hluchý
Elementor TemplatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 4:23pm
16
Most recent comment from Jakub Hluchý:Ok thank you.
Jakub Hluchý
Website optimization for speedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:48pm
3
Most recent comment from Jakub Hluchý:Thank you
rettigt1
Mobile Menu not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 3:32am
4
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by re-update the Soledad theme.Please clear all the browser caches and check again.Regards,PenciDesign.
bashar0151
Critical Error on Mobile websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:26am
4
Most recent comment from PenciDesign Supporter:Hi,Have you resolved your issue?
I've checked your site, and it is working properly.Regards,PenciDesign.
nicolauspaus
remove page titile in breadcumbClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:23am
8
Most recent comment from PenciDesign Supporter:Hi @Yuriy,Please create a new ticket with your site URL. I need to check it first.Regards,PenciDesign.
elsatove
Carousels/Sliders Doesn't Work MobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:22am
8
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue for your site.Please clear all the browser caches and check again.Regards,PenciDesign.
goodcarts
AMP: Usage of the !important CSS qualifier is not allowed.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 8, 2024 at 12:26pm
4
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the problem is that the Jetpack plugin has inserted the wrong CSS syntax for the AMP pages.
In this case, please wait for an update from the Jetpack plugin author o ...
Leo
mobile mode is laggyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 8, 2024 at 11:59am
3
Most recent comment from Leo:okay thx because it didn't reply my Question in that post
sprysparrow
Page for shopping but not a storeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 8, 2024 at 1:18am
9
Most recent comment from PenciDesign Supporter:Hi,I've created a demo page for your site at this link: https://deborahbass.com/wp-admin/post.php?post=9186&action=elementorYou can edit/add the product item like the screenshot below:Regards,Pen ...
sourav
single post pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 8:53am
8
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn on the "Hide Tags" option field.Regards,PenciDesign.
ATTPL Group
Not upload theme on serverClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 8:51am
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
draymanabass
failure to upload theme to wordpressClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 8:50am
2
Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file.Please extract the downloaded file, upload the "soledad.zip" file and then check again.For more information, please read the document detai ...
Fjura
Image scaling on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2024 at 2:19am
4
Most recent comment from PenciDesign Supporter:Hi,
1. Only some post images contain the responsive tag. Most of the post layout images are already optimized in size, so they don't need to use the smallest image size for mobile.
2. I've c ...