Public Tickets
Morgane Charlier
Error 503Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2023 at 5:26am
2
Most recent comment from PenciDesign Supporter:Hi,About the 503 error, please read the document details at this link to understand how to resolve it: https://elementor.com/blog/troubleshooting-wordpress-errors/
Regards,PenciDesign.
mikkijack
503 ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2023 at 2:37am
4
Most recent comment from mikkijack:Thank you. I'll be checking with my host company. You can close this one please.
PaxosMagazine
Home pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2023 at 1:14am
4
Most recent comment from PenciDesign Supporter:Hi,1. Some asset files of your site (CSS/JS) can't load because your site contains the SSL issue, so you should install the plugin I sent,2. If you need to hide the social share area, please go ...
PaxosMagazine
Shop page woocommerceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2023 at 1:11am
4
Most recent comment from PenciDesign Supporter:Hi,
I mean you can build the shop page with the Elementor by using the Penci Product element, but you can't assign it as the Shop page on the WooCommerce Page Settings.
Regards,PenciDesign.
PaxosMagazine
I created menu bar with elementClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 10, 2023 at 1:06am
10
Most recent comment from PenciDesign Supporter:Hi,Please send me the screenshot and take note. I'll check and then help you create it.Regards,PenciDesign.
Harsh
Google search consoleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 9, 2023 at 7:17am
13
Most recent comment from Harsh:Hello, Thank you soo much for the help!
laugher
Hamburger menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 9, 2023 at 1:26am
3
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Speed Optimization → Optimize JavaScript: turn off the "Delay Javascript Execution" option.Clear all the site cache and re-check.Regards,PenciDesign.
murat aslan
widget aboutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 8, 2023 at 1:14am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Widgets: expand the Main Sidebar & Main Sidebar Left then edit the category items on this section.Regards,PenciDesign.
Theja
Hiding 2nd sidebar on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 8, 2023 at 1:09am
2
Most recent comment from PenciDesign Supporter:Hi,Please send me the screenshot and mark the area that you need to hide on the mobile.Regards,PenciDesign.
Theja
Footer builder without elementor pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 7, 2023 at 5:46pm
5
Most recent comment from Theja:ok thank you.
murat aslan
homepage 3 aboutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 7, 2023 at 12:14pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Reading → Your homepage display: select the page you want to show as homepage as this option.Regards,PenciDesign.
Harsh
Speed optimizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 7, 2023 at 5:55am
7
Most recent comment from Harsh:Hello,It worked. Thanks a lot!
imabeeinmybonnet Paula
2 Portfolio Categories - Which one is correct and neither one is being displayed in my Portfolio post?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 7, 2023 at 5:18am
5
Most recent comment from imabeeinmybonnet Paula:Hi,Thank you! It's all good now, didn't realize that wasn't one of the plugins from this theme.
Theja
Mailchimp alternativeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 6, 2023 at 1:43am
2
Most recent comment from PenciDesign Supporter:Hi,You can install and use any mail service that you want. Soledad theme is compatible with all plugins.Regards,PenciDesign.
bassili
Menu scroll upClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 5, 2023 at 2:20am
4
Most recent comment from PenciDesign Supporter:Hi,I've config the header for your site.Please clear your browser's cache and then recheck.Regards,PenciDesign.