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Public Tickets

Theja Logo not showing on hamburger desktop menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 5, 2023 at 1:12am   3 Most recent comment from Theja:it worked thanks. I had to switch from imagify to shortpixel. Dudi Unable to load contentsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 4, 2023 at 5:14pm   7 Most recent comment from Dudi:Hi,Thank a lot, Apreciate for your kind help.Now it it work normal. Khubaib Subtitle on Classic editor and change linkClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 4, 2023 at 12:21pm   7 Most recent comment from Khubaib:Thanks, I disabled editor-style.css file. mohammadkhallaf revoke License From an expired siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 4, 2023 at 3:05am   2 Most recent comment from PenciDesign Supporter:Hi, I have revoked this license. Please register it on the new domain. In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ... Lella Upgrade to SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 1:55pm   3 Most recent comment from Lella:Many thanks, now it works fine again!Alessia sparkylab Issues with magnifying glassClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 8:40am   6 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... blazin1 Penci AI SmartContent Creator not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 8:08am   19 Most recent comment from PenciDesign Supporter:Hi,Here is the latest version of the Penci AI, please download and update it for your site.Regards,PenciDesign. senses Unwanted space / tabs in review fields?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 7:35am   15 Most recent comment from senses:Now it works. Thanks! bassili Problem with TranslationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 6:56am   6 Most recent comment from PenciDesign Supporter:Hi,I've added this option to your site,Please translate it at the Appearance → Customize → Quick Text Translations → Text: "Sorry, No more posts".Regards,PenciDesign. Kubilay Gallery postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 1:18am   8 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... René are sent but they do not receive any mailClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 3, 2023 at 1:08am   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that your server doesn't enable the mail functions.Please contact your hosting supporter and request they turn on mailing functions or config the WP ... HatandCo logo & homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 2, 2023 at 4:17pm   11 Most recent comment from PenciDesign Supporter:Hi, I've checked your site again, the problem is that you've saved all the customizers as a draft. I've published it. Please clear your browser's cache and then recheck. Regards,P ... Deepak Size of the heading title is not changing in ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 2, 2023 at 8:55am   6 Most recent comment from PenciDesign Supporter:Hi,Please send me the URL that is related to this issue.Regards,PenciDesign. Harsh Speed optimizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 2, 2023 at 8:54am   2 Most recent comment from PenciDesign Supporter:Hi,About the speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. Allkofcl tabs, icon-list, Umschalter (toogle)Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 1, 2023 at 4:56pm   10 Most recent comment from PenciDesign Supporter:Hi, Please go to dashboard → Elementor → Settings → Features → Improved CSS Loading: select "Inactivate". Clear your browser's cache and then recheck. Regards,PenciDesign.