Public Tickets
Stephanie Bates
take away sub menu and titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2024 at 2:15am
7
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Widgets: expand the "Footer Signup Form" area then delete the MC4WP widget.Regards,PenciDesign.
Stephanie Bates
configure sidebar menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 13, 2024 at 12:03am
4
Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Reading → Your homepage display: select the page you want to show as a homepage at this option.Regards,PenciDesign.
johnzic
Server error in Elementor on SaveClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 4:45pm
8
Most recent comment from johnzic:hi, i am going to create an ftp tech help account and will let you know the details so that you can login. thank you.
Deepak
404 error is showing after login into my wordpress adminClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 4:13pm
4
Most recent comment from PenciDesign Supporter:Hi,I also cannot access the WordPress admin page.
In this case, you should access the FTP files, delete the recently installed plugins at wp-content/plugins, and then check again.Regards,PenciDesign.
guy_marong
Post count is sticking to zeroClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 8:06am
14
Most recent comment from guy_marong:OK, this time it worked...:-)Thanks for indicating me in the right direction ....Kind regards
MsWildCard
Categorie DescriptionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 12, 2024 at 7:02am
3
Most recent comment from MsWildCard:Thank you! You can close this thread now.
saragdos
Problen with header builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 11, 2024 at 5:25pm
8
Most recent comment from PenciDesign Supporter:Hi,I am still checking this case and will try to provide an update for you this week.Regards,PenciDesign.
DanM76
Please cancel and refundClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 11, 2024 at 1:29am
2
Most recent comment from PenciDesign Supporter:Hi,I'll forward your request to my leader. Please wait for a response via email.Regards,PenciDesign.
alejandro79
Site breaks while loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2024 at 8:44pm
33
Most recent comment from PenciDesign Supporter:Hi,I've reconfigure your site, here is the latest result: Regards,PenciDesign.
Lella
header.phpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2024 at 8:27am
2
Most recent comment from PenciDesign Supporter:Hi,You can open this file:
wp-content/themes/soledad/header.php
Regards,PenciDesign.
emregoktepe
Title CustomizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 9, 2024 at 1:30am
14
Most recent comment from PenciDesign Supporter:Hi,You should upload the image with 30px x 30px.Regards,PenciDesign.
iappareljournal
home page top penci slider is blankClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 9, 2024 at 1:24am
2
Most recent comment from PenciDesign Supporter:Hi,Please make sure you've cleared all the site cache, and browser cache, and then check again.Here is the screenshot on my browser:Regards,PenciDesign.
georget777
Archive image sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2024 at 4:36pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → General Settings → Custom Border Radius for Featured Images: leave blank this option.Regards,PenciDesign.
idjon
Headers on the sliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2024 at 4:31pm
4
Most recent comment from PenciDesign Supporter:Hi,The issue is that your site is still loading content from the cache, causing the element to malfunction.
Please ensure that you have cleared all W3 Total Cache, CDN cache, and browser cache, then c ...
Lella
Upgrade Soledad versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2024 at 4:30pm
8
Most recent comment from PenciDesign Supporter:Hi,The issue comes with the new version of the Elementor PRO plugin. We'll address this issue in the future theme update.Regards,PenciDesign.