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Public Tickets

pbourelly Bourelly ERROR IN DISPLAYING POSTS AND ICONSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:40pm   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... boustrasaristidis I can't see the header when i am designing it on Penci DesignClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:38pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please disable the Elementor Theme Builder (Header & Footer) then follow the Soledad theme builder at this link: https://soledad.pencidesign.net/soledad-document/#header-footer-builde ... kondason set H1 \ H2 \ H3 in my blog pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 8:18am   6 Most recent comment from PenciDesign Supporter:Hi,1. The H1 tag already included in the theme source code: https://imgur.com/a/Z4XXWQO2. This content does not come with the Soledad theme, you should check it in all the plugins you've installe ... laveneishyan Language translator widget position & Posts layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 8:14am   10 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the search result page is already showing correctly, here is the link: https://reegig.com/?s=explorePlease clear your browser's cache and then recheck.Regards, ... Pavan hero article on category pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2023 at 11:02am   18 Most recent comment from PenciDesign Supporter:Hi,I checked one of the links listed in the screenshot you sent but didn't find any validation-related issues. You should click the 'Start New Validation' button and then wait for Googl ... saimoz resetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2023 at 7:49am   2 Most recent comment from PenciDesign Supporter:Hi, I have revoked this license. Please register it on the new domain. In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ... dhaniksahni Need to upgrade my site from free to licensed versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2023 at 5:58am   4 Most recent comment from PenciDesign Supporter:Hi,The Soledad theme update process doesn't impact the site data, but it's advisable to create a backup of your site before proceeding with the update.Regards,PenciDesign. Ana ERROR GALLERY SLIDERClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 14, 2023 at 7:08am   5 Most recent comment from Ana:¡Gracias! ramangupta60 Google Mobile Page Speed failingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 14, 2023 at 5:01am   2 Most recent comment from PenciDesign Supporter:Hi,Please follow our pagespeed optimization guide by following this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. SHAHABODDIN source itemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 4:47pm   10 Most recent comment from SHAHABODDIN:thanks a lot Flavio Non-functionalClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 3:59pm   7 Most recent comment from PenciDesign Supporter:Hi,I've checked your site again, and all the images show immediately without any delay.Please check again on the new browser or incognito mode.Regards,PenciDesign. kondason i probeble doing something wrong but whenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 11:54am   5 Most recent comment from kondason:Thanks, great! joshgreat ouble-click links or buttons for it to workClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 4:23am   4 Most recent comment from joshgreat:HiI think I found the reason. I closed "delay javascript execution" on WP Rocket, it can work. Thank you a lot for helping me. laugher CLSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 3:46am   10 Most recent comment from PenciDesign Supporter:Hi,Here is the result on the mobile:Regards,PenciDesign. crnorthr Instagram widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 12, 2023 at 4:38am   9 Most recent comment from crnorthr:It worked. Thank you!