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Public Tickets

jpinheiro New Home with New ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 21, 2023 at 2:06am   4 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... Lubellux huge loading timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2023 at 1:50am   8 Most recent comment from PenciDesign Supporter:Hi,I've enabled the JS optimization by going to Appearance → Customize → Speed Optimization → Optimize JavaScripts.Regards,PenciDesign. Pierre Gazzola stagingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 20, 2023 at 1:38am   3 Most recent comment from Pierre Gazzola:Love you brother your the best mikkijack Exclude CSS on one pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 19, 2023 at 9:58pm   4 Most recent comment from mikkijack:You can close this one please, I've decided to not do it that way.  Thank you. Phil S. Customize MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 19, 2023 at 12:00pm   16 Most recent comment from Phil S.:Please ignore last,  it has been corrected. Had to clear cache on server javi licenciaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 19, 2023 at 8:47am   2 Most recent comment from PenciDesign Supporter:Hi,Please write the content in English.Regards,PenciDesign. SHAHABODDIN other LanguageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 19, 2023 at 7:09am   4 Most recent comment from PenciDesign Supporter:Hi,Yes. You can use one license for one domain with different languages.Regards,PenciDesign. thaisG changement de nom de domaineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 19, 2023 at 12:50am   2 Most recent comment from PenciDesign Supporter:Hi, I have revoked this license. Please register it on the new domain. In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ... Nikoloz License IssuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2023 at 10:20am   2 Most recent comment from PenciDesign Supporter:Hi, I have revoked this license. Please register it on the new domain. In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ... Krishanuadda Purchase code activationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2023 at 7:51am   2 Most recent comment from PenciDesign Supporter:Hi,I've replied to another ticket.Please check.Regards,PenciDesign. Dudi Page ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 18, 2023 at 2:47am   5 Most recent comment from Dudi:Thank You,Apreciate for your best support. Error get fixed. laugher LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 17, 2023 at 8:37am   13 Most recent comment from laugher:I tried multiple time to delete all possible cache (critical css, cloudflare and Chrome) and didn't work. But file with code is:pencidesign/customizer-style.min.cssSeems not to be cache file. ... sabine1985 Font type and size changes when adding a link to Penci fancy HeadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 17, 2023 at 2:11am   7 Most recent comment from sabine1985:That seems to work, thank you so much!Best regards,Sabine Abhi Category page not found errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:46pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Permalink → click the "Save Changes" button and then check again.If the problem still persists, please send me your WordPress admin account details through ... pbourelly Bourelly SOLEDAD IS NOT WORKING ELEMENTORClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:42pm   3 Most recent comment from PenciDesign Supporter:Hi,I've replied on another ticket.Please check it.Regards,PenciDesign.