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Public Tickets

dennis duncan can't locate primary picturesClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 15, 2023 at 1:52am   2 Most recent comment from PenciDesign Supporter:Hi,Your site was built with the WPBakery Page Builder, if you want to modify any media/content, please edit it with the WPBakery plugin by following the document below:Regards,PenciDesign. rahulsarkar567 Activation KeyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 14, 2023 at 7:22pm   4 Most recent comment from PenciDesign Supporter:Hi,Here is a document:Log into your Envato Market account.Hover the mouse over your username at the top of the screen.Click ‘Downloads’ from the drop-down menu.`Click 'Download' next to ... Steve Remove social share productClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 14, 2023 at 9:46am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .single-product-share {    display: none;}Regards,PenciDesign. RohittSingh Penci Widget takes time to loadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 14, 2023 at 3:21am   18 Most recent comment from PenciDesign Supporter:Hi @Mariana,Please create a new ticket and send me more information about your request.Regards,PenciDesign. worldtravelhx MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 14, 2023 at 3:10am   4 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .penci_recent-posts-sc ul.side-newsfeed li .side-item .side-item-text .side-item-meta,.widget ul.side ... imax555 PostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 14, 2023 at 2:49am   10 Most recent comment from PenciDesign Supporter:Hi,1. Unfortunately, the current version of Soledad doesn't include the option that helps you add custom ads in the area like the screenshot you sent. Please consider using the 3rd party ads mana ... Create-X How to place a sticky blog postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 13, 2023 at 6:03pm   4 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. inklusion Translation - Like Posts in user profileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 12, 2023 at 4:21pm   6 Most recent comment from PenciDesign Supporter:Hi,In this case, please install Loco Translate then and search & replace all the theme text by following the document here: https://wordpress.org/plugins/loco-translate/Regards,PenciDesign. Lordexeros Favicon issue on googleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 12, 2023 at 8:52am   5 Most recent comment from Lordexeros:Hi, Great, then, I will just wait.Thanks a lot for your help.Kind regards,David marlinamoreno Cannot Access Widgets + Coming Soon Page?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 12, 2023 at 12:49am   5 Most recent comment from PenciDesign Supporter:Hi,In this case, please try to install & use the Minimal Coming Soon – Coming Soon Page plugin here: https://wordpress.org/plugins/minimal-coming-soon-maintenance-mode/Regards,PenciDesign. inklusion Countdown issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 11, 2023 at 9:17pm   3 Most recent comment from inklusion:Fixed, it was plugin incompatibility. AlexBepunkt Responsive Design - Penci Block VideoClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 11, 2023 at 5:20pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media screen and (min-width: 960px) and (max-width: 1240px) {     .penci-vc_sidebar-right .penci-con ... AlexBepunkt Resposive Design - Penci Block 37Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 11, 2023 at 5:16pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media only screen and (max-width: 960px) {    .penci-block-col-3 .penci-post-item:nth-child(3n+1) {� ... AlexBepunkt Responsive Design - PenciBlock37Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 11, 2023 at 4:22pm   3 Most recent comment from AlexBepunkt:Hello PenciDesign,Sorry, I didn't realize I was being cryptic. There are always four items on the tablet resp. screen. It is about the arrangement with different sizes:1) At the beginning there a ... Rony Canales Penci Custom Slider Autoplay Speed not working properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 11, 2023 at 1:25pm   22 Most recent comment from PenciDesign Supporter:Hi,We'll address this issue in the next theme update.Regards,PenciDesign.