Public Tickets
Harsh
Mobile Sidebar not responsiveClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 27, 2023 at 1:05am
4
Most recent comment from PenciDesign Supporter:Hi,Please avoid replying with duplicate content across multiple tickets. We will review and respond to it within a single ticket only.Regards,PenciDesign.
imalgo
Bugs on add to cart and clicking Cart buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 9:47am
5
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
Harsh
Conatct Form 7 not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 8:04am
5
Most recent comment from Harsh:OKay Thanks
Harsh
Lag in loading of the websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 7:56am
9
Most recent comment from Harsh:Got it, Thanks!
alabibusayo16
Malicious website redirectClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 3:40am
4
Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found this issue. You should check your site in the private/incognito mode.Regards,PenciDesign.
freshde
Want to change the Author page templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 2:10am
2
Most recent comment from PenciDesign Supporter:Hi,Following your request, please try to create an archive template with the Elementor Page Builder by following the document at this link: https://soledad.pencidesign.net/soledad-document/#archive_pa ...
wynerama5
Installation and customization complication of themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 26, 2023 at 2:07am
2
Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL.Regards,PenciDesign.
Juan Cristóbal
Logo Mobile and translation to SpanishClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 2:18pm
11
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → Color → Custom Background Color for Body: change the background at this option field.Regards,PenciDesign.
papermoonmedia
CLS - avoind non-composited animationsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 2:02pm
22
Most recent comment from papermoonmedia:Ok. I am patient.. or at least I try..When can I expect an update?
BP1989
ELEMENTOR NOT WORKINGClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 8:04am
4
Most recent comment from PenciDesign Supporter:Hi,I fixed the Elementor loading issue by turning off some option that is not compatible with the Soledad at the dashboard → Elementor → Settings → Features.Regards,PenciDesign.
RohittSingh
Lost Website ThemeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 7:29am
7
Most recent comment from RohittSingh:Thanks for sharing it!
RohittSingh
Hide Like Button from Share BoxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 7:28am
3
Most recent comment from RohittSingh:Thanks a lot!
Fjura
Home Popular PostsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 25, 2023 at 12:22am
4
Most recent comment from PenciDesign Supporter:Hi,The problem is because the post view from Soledad and GA total different values.Soledad will count the post view when you user read the post while Google has another counter method.Regards,PenciDes ...
hsiangrui
Change the domain wicth the license key has been registered forClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 24, 2023 at 5:29pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
Lubellux
Topbar crop article titleClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 24, 2023 at 5:10pm
3
Most recent comment from Lubellux:Super thanks it's working now :)