Public Tickets
Aftab
Unable to customize the themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 12, 2024 at 7:22am
4
Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the problem is that your server has blocked all AJAX connections via admin-ajax.php, so no data can be saved.
Please turn off the firewall or contact your hosting s ...
jessicalouise101
Tech IssuesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 12, 2024 at 3:39am
3
Most recent comment from jessicalouise101:Thank you!!
dennisdb1997
Demo not importedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 11, 2024 at 11:55am
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you import it.Regards,PenciDesign.
imagocommunication
Header layout for post categoryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 11, 2024 at 1:44am
13
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the category layouts do not support custom taxonomies.
We'll research and add this feature in a future theme update.Regards,PenciDesign.
martijndieleman
Footer and Header changes not savingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 3:55pm
14
Most recent comment from PenciDesign Supporter:Hi,This file is used to translate all the customizer options to other languages for WPML/Polylang plugins.Regards,PenciDesign.
Lukasz Ropczynski
All posts updated when Soledad theme updatedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 2:51pm
7
Most recent comment from Lukasz Ropczynski:Case solved. This is due to an incorrect Spectra update. Others also report this problem:https://wordpress.org/support/topic/database-update-changed-posts-modified-date/
Yuriy
BreadcrumbClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 11:22am
11
Most recent comment from Yuriy:Thank you for your feedback and support, I understand. I'll try to google other option how to solve this.
Lukasz Ropczynski
Problem with scrolling the pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 10:41am
4
Most recent comment from PenciDesign Supporter:Hi,Yes. We'll fix it in the future theme update.Regards,PenciDesign.
aabdurrahmandemirci
Header LogoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 8:31am
7
Most recent comment from aabdurrahmandemirci:Thanks for everything, the error has been fixed.
myriem
Big gap between blocks on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 6:13am
2
Most recent comment from PenciDesign Supporter:Hi,I've edited your page with the Elementor Page Builder.
Please watch this video to understand how to configure it: https://streamable.com/t0vhuzRegards,PenciDesign.
myriem
problem on page when adding penci blocksClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 10, 2024 at 5:39am
11
Most recent comment from myriem:Hello,Thank you for your help !Kind regards
Jakub Hluchý
Elementor TemplatesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 4:23pm
16
Most recent comment from Jakub Hluchý:Ok thank you.
Jakub Hluchý
Website optimization for speedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:48pm
3
Most recent comment from Jakub Hluchý:Thank you
rettigt1
Mobile Menu not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 3:32am
4
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by re-update the Soledad theme.Please clear all the browser caches and check again.Regards,PenciDesign.
bashar0151
Critical Error on Mobile websiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 9, 2024 at 12:26am
4
Most recent comment from PenciDesign Supporter:Hi,Have you resolved your issue?
I've checked your site, and it is working properly.Regards,PenciDesign.