Public Tickets
koalashoes
Logo sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 12, 2025 at 3:38pm
5
Most recent comment from koalashoes:Thaks!
huashuqi
Delete the original adClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 12, 2025 at 8:47am
2
Most recent comment from PenciDesign Supporter:Hi,
Please edit the homepage using Elementor, then remove it by clicking the 'X' button.
Regards,PenciDesign.
What_Kathy_Loves
Googleapis & "new tab" problemClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 11, 2025 at 6:31pm
5
Most recent comment from What_Kathy_Loves:Thank you!! I changed the WP Accessibility settings and it worked.
meenamac
Add sidebar on archive templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 10, 2025 at 6:32pm
7
Most recent comment from meenamac:thank you for help
beckymontpetit
Critical Error Opening CustomizeClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 9, 2025 at 12:44am
4
Most recent comment from PenciDesign Supporter:Hi,
I've checked your site and found two reasons why it's showing a critical error:
One of the installed plugins has added Customizer settings that require high resources, which WordPress i ...
Okugi
NavigationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 8, 2025 at 7:20pm
5
Most recent comment from Okugi:Thank you for your quick reply. I previously experimented with this as it seemed like the natural solution...nesting the menu items. I could not get it to work for this menu. It seemed like the Meg ...
misa
Issue with Infinite Load More Post – Not Showing in Theme OptionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2025 at 3:42pm
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Homepage → General → turn on the following options:
Enable Load More Button on Homepage
Enable Infinite Scroll on Homepage
Regards,PenciDesign.
will
penci framework pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 6, 2025 at 1:51am
2
Most recent comment from PenciDesign Supporter:Hi,
When using the Soledad theme, please make sure to deactivate all plugins related to other themes, including PenNews, and then check again.
Regards,PenciDesign.
dorkaholics
Inconsistent Heading TitlesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2025 at 5:06pm
10
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Sidebar → General → Sidebar Widget Heading Align: select the "Center" option.
Regards,PenciDesign.
walter
avaScript Error: ajax_var is not defined – Soledad Theme Script IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 5, 2025 at 1:31pm
3
Most recent comment from walter:Thank you!. Resolved
fberzau
Image sizesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2025 at 10:29pm
4
Most recent comment from PenciDesign Supporter:Hi,
Please understand that when you disable certain image sizes, the change only applies to newly uploaded images—it doesn’t affect the existing images in your media library. You’ll need to manu ...
Jamal
remove socialsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 4, 2025 at 1:35am
4
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Widgets, expand the Main Sidebar, select the Social Widget, and then uncheck the Facebook profile option.
Regards,PenciDesign.
hyggecave
Hamburger TextClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 3, 2025 at 7:36am
3
Most recent comment from hyggecave:Thank you
Jamal
connecting twitter doesn’t workClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2025 at 7:46pm
2
Most recent comment from PenciDesign Supporter:Hi,
The issue is that X (formerly Twitter) has disabled some API services, which is why the Twitter connection isn’t working. We’ll investigate and address this issue soon.
In the meantime, we rec ...
nnavayugam
Primary menu moving out of the top sectionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 2, 2025 at 7:39pm
2
Most recent comment from PenciDesign Supporter:Hi,
Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media only screen and (min-width: 961px) {
#navigation.menu-item-padding ul.menu > li > a {
padd ...