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Public Tickets

Laura Johnston Missing title barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2025 at 2:23pm   3 Most recent comment from Laura Johnston:Thank you - it worked! sgilfus font awesome errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 10, 2025 at 2:10am   3 Most recent comment from sgilfus:thank you! fixed.. You can close this ticket. clouris ProblemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 9, 2025 at 6:35am   3 Most recent comment from clouris:Thank you for your reply.Everything looks fine now.Thank you José Zegarra Malatesta Hamburger MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2025 at 5:30pm   6 Most recent comment from PenciDesign Supporter:Hi, Elementor Page Builder uses post meta to save the content, which means it only uses a small portion of the database, so there is no risk in using it. Could you please confirm if you're referr ... michaellafrasse Blur behind the image captionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2025 at 4:07pm   11 Most recent comment from michaellafrasse:It's all good !!!! Thanks ;) scottpaul70 Woo version of 9.5.x display issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 8, 2025 at 2:11pm   2 Most recent comment from PenciDesign Supporter:Hi, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .variations_form a.reset_variations, .woocommerce div.product form.cart .reset_variations { color: #f ... satyanandi191 why i cant able to delete any portion when i edit with elementor.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 6, 2025 at 1:26am   2 Most recent comment from PenciDesign Supporter:Hi, You can edit the footer elements by go to the dashboard → Penci Blocks: edit the footer block with the Elementor Page Builder. Regards,PenciDesign. jochite Chinesta Tejera Conflict with the plugin Select Penci Shortcodes & PerformanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2025 at 1:35pm   7 Most recent comment from jochite Chinesta Tejera:I think you've already solved the issue.From the ionos administration panel I tried to switch the SSL certificate to server mode. After several attempts I spoke to the ionos technicians and they ... zaman Demo import stuck on "importing customizer"Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 5, 2025 at 12:39pm   9 Most recent comment from PenciDesign Supporter:Hi, 1/ The current version of your homepage was built using the Customizer settings, so it does not appear under the Pages section. For detailed instructions, please refer to the documentation at ... tim-nieuwpoort Author boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 2, 2025 at 10:49am   2 Most recent comment from PenciDesign Supporter:Hi, Please go to the dashboard → Users → Profile → Biographical Info: change the text at this option field. Regards,PenciDesign. renatols Speed OptimizationfaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 31, 2025 at 4:54am   6 Most recent comment from renatols:Thanks. Jon Miksis Stretched vertical images on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 31, 2025 at 3:20am   4 Most recent comment from PenciDesign Supporter:Hi, Please modify the CSS code: .post-entry img { max-width: 100%; height: auto !important; } Regards,PenciDesign. sportsnsider Login/SocialClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 30, 2025 at 6:47pm   2 Most recent comment from PenciDesign Supporter:Hi, 1/ Navigate to Appearance → Customize → Topbar → General Settings, and under Display Login/Register?, select the position where you want the option to appear. 2/ The Soledad theme already i ... autodesign Geeting this error Hosting Server Read Timeout HTTP 502 — Unable to Connect to the Origin ServerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 30, 2025 at 12:19pm   2 Most recent comment from PenciDesign Supporter:Hi, This issue is related to your hosting configurations. Please follow the detailed instructions in the document at this link: https://www.godaddy.com/en-uk/help/502-504-or-redirect-error-when-i-open ... renatols Menu stop open and showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 30, 2025 at 5:38am   3 Most recent comment from renatols:I see. Thanks.